Agent Force
With Techpratham, you can learn how to use Master AgentForce to make AI agents that work with Salesforce to automate tasks, improve productivity, and make customers happier. Learn how to create, set up, and run smart business agents.
Level
Advanced
Duration
8 weeks
Placement Client
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About Agent Force
This Techpratham course goes deep into AgentForce, Salesforce's AI-powered agentic platform. You'll learn how AgentForce uses Einstein Copilot and AI agents to make customer interactions and internal processes easier. The course covers how to design agents, how to connect them to Salesforce CRM, and how to automate business processes. By the end, you'll know how to create, modify, and use AI-powered agents that change how businesses work.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
Agent Force
Course Curriculum
Introduction to AgentForce
Learn the basics of Salesforce AgentForce and its role in AI-driven business automation.
Getting Started with AgentForce
Understand how to set up AgentForce, configure access, and explore its workspace for creating AI agents.
Agent Design & Architecture
Explore the structure of AI agents, including intent recognition, workflows, and decision-making models.
Building Agents with Agent Studio
Hands-on learning of building AI-powered agents using Salesforce’s Agent Studio with low-code/no-code tools.
Prompt Engineering for AgentForce
Learn how to design effective prompts to optimize agent responses and ensure accuracy across business scenarios.
AgentForce with Einstein 1 & Data Cloud
Understand how AgentForce integrates with Salesforce Einstein 1 and Data Cloud for contextual and personalized AI outputs.
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Additional Program Highlights
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Who Should Take Agent Force
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Key Projects
<h1><strong>Agent Force</strong></h1>
Customer Support AI Agent
Create a customer service agent powered by AgentForce that can answer frequently asked questions, get data from your CRM, and handle more complicated problems. This project is all about being aware of the context, integrating knowledge, and automating workflows.
Sales Assistant Agent
Make an AI sales assistant that keeps track of leads, gives you useful information, and sends follow-up emails automatically. The project focuses on CRM integration, managing the pipeline, and AI-driven suggestions.
Internal Workflow Automation Agent
Make an enterprise agent that takes care of HR tasks like hiring new employees, managing leave, and answering questions about company policies. This project focuses on customizing Copilot Studio and working with multiple agents.
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Knowledge Center
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What Makes TechPratham Training Different?
Course FAQs
How is AgentForce different from Microsoft Copilot or ChatGPT?
What is Agent Force?
How does Agent Force work?
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Industry-Recognized Certification
India
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Noida Office
C-2, Sector-1, Noida, Uttar Pradesh - 201301
India
Hyderabad Office
LVS Arcade, 6th Floor, Hitech City, Hyderabad