This Techpratham course goes deep into AgentForce, Salesforce's AI-powered agentic platform. You'll learn how AgentForce uses Einstein Copilot and AI agents to make customer interactions and internal processes easier. The course covers how to design agents, how to connect them to Salesforce CRM, and how to automate business processes. By the end, you'll know how to create, modify, and use AI-powered agents that change how businesses work.
Learn Ai
Agent Force
With Techpratham, you can learn how to use Master AgentForce to make AI agents that work with Salesforce to automate tasks, improve productivity, and make customers happier. Learn how to create, set up, and run smart business agents.
5/5(4,890 Reviews)
Level
Advanced
Duration
8 weeks
Placement Client
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About Agent Force
Training Plan
01
About trainer
Working professional who is carrying more then 10 years of industry experience.
02
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
03
e-Book
E-book provided by TechPratham. All rights reserved.
04
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
05
Video Recording
Daily Session would be recorded and shared to the candidate.
06
Projects
Live projects will be provided for hands-on practice.
07
Resume Building
Expert-guided resume building with industry-focused content support.
08
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
Agent Force Course Curriculum
Introduction to AgentForce
Learn the basics of Salesforce AgentForce and its role in AI-driven business automation.
What is AgentForce?
Agentic AI in Salesforce
Core Features & Capabilities
Role of Einstein Copilot
Benefits for Enterprises
Getting Started with AgentForce
Understand how to set up AgentForce, configure access, and explore its workspace for creating AI agents.
Setup & Configuration
User Access
Agent Workspace
Navigation Basics
Agent Design & Architecture
Explore the structure of AI agents, including intent recognition, workflows, and decision-making models.
Agent Architecture
Intent Recognition
Workflow Design
Knowledge Graphs
Building Agents with Agent Studio
Hands-on learning of building AI-powered agents using Salesforce’s Agent Studio with low-code/no-code tools.
Agent Studio Basics
Low-Code Development
Workflow Automation
Customization
Prompt Engineering for AgentForce
Learn how to design effective prompts to optimize agent responses and ensure accuracy across business scenarios.
Prompt Design
Context Management
Role-Based Prompts
Optimization Techniques
AgentForce with Einstein 1 & Data Cloud
Understand how AgentForce integrates with Salesforce Einstein 1 and Data Cloud for contextual and personalized AI outputs.
Einstein 1 Integration
Data Cloud Connectivity
Real-Time Data Usage
Personalization
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No related courses found
Additional Program Highlights
Comprehensive study materials and resources
HD
Professional resume building session
HD
Master your interview skills
HD
Real-world project demonstrations
HD
Upcoming Batches
Can't find a batch you were looking for?
Who Should enroll for this Agent Force Training Program
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles After Completing Agent Force Training
Agentforce Developer
Agentforce Administrator
AI Prompt Engineer (Salesforce)
Agentic Automation Architect
Conversational AI Designer
Salesforce Data Cloud Engineer
AI Grounding Specialist:
AI Vector Search Architect
Agentforce Analytics Auditor
Customer Data Privacy Manager
Agentic CX Transformation Lead
RevOps AI Specialist
Agentforce Developer
Agentforce Administrator
AI Prompt Engineer (Salesforce)
Key Projects
Agent Force
Tata Motors – Autonomous EV Fleet & Dealership Assistant
Scenario: Tata Motors implemented Agentforce to autonomously manage real-time EV battery diagnostics, instantly schedule localized service center appointments, and safely handle recurring customer queries across India.
Live Work:
- Triggers real-time low-health battery diagnostic alerts.
- Schedules immediate repair slots at local workshops.
- Supplies exact breakdown context to service mechanics.
Outcome: Reduced emergency vehicle downtime by 35% across metro cities.
Zomato – Hyper-Local Instant Dispute Resolution Agent
Scenario: Zomato utilized Agentforce to build background digital workers that read unstructured customer refunds, cross-verify real-time delivery GPS data, and issue instant merchant payouts without human delays.
Live Work:
- Extracts context from raw customer chat complaints.
- Audits delivery partner transit logs in Data Cloud.
- Processes instant monetary refunds via backend APIs.
Outcome: Slashed active customer refund processing times from 4 hours down to 2 seconds.
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Tata Consultancy Services – Global Employee IT Onboarding & Provisioning System
Scenario: TCS engineered an internal headless agent network to coordinate large-scale asset assignments, validate regional compliance checks, and trigger multi-cloud software access for thousands of tech hires.
Live Work:
- Reviews incoming hire verification PDFs securely.
- Auto-provisions software licenses via Apex triggers.
- Hands off complex network errors to senior IT.
Outcome: Accelerated corporate employee onboarding efficiency by a massive 40% globally.
Infosys – Agentforce Developer Productivity & Code Optimizer
Scenario: Infosys deployed Agentforce for Developers within its global delivery units to auto-generate secure Apex actions, structure natural language prompts, and audit complex multi-cloud data models.
Live Work:
- Automatically drafts complex, bug-free Apex classes.
- Runs real-time GDPR data security compliance scans.
- Builds custom agent Actions using low-code tools.
Outcome: Boosted developer software delivery speed by 30% across modern enterprise projects.
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Latest Hiring
No hiring posts
Recently Placed Candidates
No placements available
Latest Hiring
No hiring posts
Our Success Mantra
Commitment
- Ensuring quality training every day
Fulfillment
- Meeting learning goals with confidence
Accomplishment
- Students achieving industry-ready expertise
Our Learner Voice
Beyond Courses:
Additional Support We Provide
24/7 Support
LinkedIn Profile
Resume Writing
Alumni Sessions
Interview Preparation
Live Projects
What Makes TechPratham Training Different?
Feature
TechPratham Advantage
Industry Standard Institutes
Real-World Implementation
Live enterprise tenant access for 24/7 practice on real-world, enterprise-grade scenarios.
Restricted or simulation-based access that lacks real-world complexity.
Subject Matter Experts
Mentorship from certified professionals with 15+ years of global industry experience.
Generic instructors with no hands-on implementation background.
2026 Ready Curriculum
AI-driven curriculum with advanced platform integrations and real-world configurations.
Basic, outdated syllabus that misses key technical integrations.
Daily & Weekly assignments
Daily assignments and weekly assessments focused on concept reinforcement and continuous feedback.
Self-paced learning with no accountability or progress tracking.
End-to-End Lifecycle
Hands-on project testing and deployment with portfolio-ready real-world exposure.
Basic lab exercises without any deployment or testing practice.
Interview Readiness
Structured interview preparation including mock interviews, PD sessions, and alumni guidance.
Minimal support limited to a generic certificate of completion.
Placement Support
Guaranteed interview support through tie-ups with top MNCs and 1-on-1 mock interview sessions.
Basic career tips with no direct industry connections.
Training Support
24/7 technical doubt resolution and personalized mentoring support.
Limited mentor availability and no support after class hours.
Affordable Fees
Competitive fixed pricing with flexible payment options and transparent fee structure.
Inflated fees with hidden costs and low return on investment.
Real-World Implementation
Live enterprise tenant access for 24/7 practice on real-world, enterprise-grade scenarios.
Restricted or simulation-based access that lacks real-world complexity.
Subject Matter Experts
Mentorship from certified professionals with 15+ years of global industry experience.
Generic instructors with no hands-on implementation background.
2026 Ready Curriculum
AI-driven curriculum with advanced platform integrations and real-world configurations.
Basic, outdated syllabus that misses key technical integrations.
Daily & Weekly assignments
Daily assignments and weekly assessments focused on concept reinforcement and continuous feedback.
Self-paced learning with no accountability or progress tracking.
End-to-End Lifecycle
Hands-on project testing and deployment with portfolio-ready real-world exposure.
Basic lab exercises without any deployment or testing practice.
Interview Readiness
Structured interview preparation including mock interviews, PD sessions, and alumni guidance.
Minimal support limited to a generic certificate of completion.
Placement Support
Guaranteed interview support through tie-ups with top MNCs and 1-on-1 mock interview sessions.
Basic career tips with no direct industry connections.
Training Support
24/7 technical doubt resolution and personalized mentoring support.
Limited mentor availability and no support after class hours.
Affordable Fees
Competitive fixed pricing with flexible payment options and transparent fee structure.
Inflated fees with hidden costs and low return on investment.
How is AgentForce different from Microsoft Copilot or ChatGPT?
What is Agent Force?
How does Agent Force work?
What are the applications of Agent Force?
Do I need technical skills to work with Agent Force?
Can Agent Force be used in enterprises?
What is Salesforce Agentforce?
What is the Atlas Reasoning Engine?
Name the 4 fundamental pillars of Agentforce.
How does Agentforce differ from basic chatbots?
What is a "Topic" in Agentforce setup?
What is an "Action" in Agentforce context?
Agent Force Training Certification
Industry-Recognized Certification
Agent Force
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