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ServiceNow Training in India: Admin + Developer Certification Course
Trending Courses
ServiceNow Training in India: Admin + Developer Certification Course

Master ServiceNow Admin (CSA) & ServiceNow Developer (CAD) skills with TechPratham’s servicenow training in India. Live projects, 100% placement support & expert-led online/classroom certification prep.

5/5(4,890 Reviews)

Level

Advanced

Duration

10 Weeks

About
Training Plan
Course Curriculum
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Accenture Logo
AWS Logo
Capgemini Logo
Deloitte Logo
Genpact Logo
HP Logo
Intel Logo
Microsoft Logo
Infosys Logo
Zoho Logo
Zelis Logo
Wipro Logo
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Nava Logo
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About ServiceNow Training in India: Admin + Developer Certification Course

Tech Pratham offers industry-leading ServiceNow Training in India, carefully designed for IT professionals, freshers, and working consultants aiming to build a successful career on the Now Platform. Unlike generic courses, our program is a unified "Zero to Hero" path covering both [ServiceNow Admin] (CSA) and [ServiceNow Developer] (CAD) modules. We operate with a hybrid learning model to ensure consistent quality and mentor support nationwide. We provide immersive classroom training at our tech hubs.

Our comprehensive curriculum is aligned with real-time enterprise requirements and official ServiceNow certification paths. You will gain in-depth expertise in:

  • ServiceNow ITSM Training: Incident, Problem, Change, Request Management, CMDB, and ITIL-aligned workflows.
  • ServiceNow ITOM Training: Discovery, Service Mapping, Event Management, HAM, and SAM.
  • ServiceNow Developer: Client Scripts, Server Scripts, Business Rules, UI Policies, Flow Designer, IntegrationHub, and REST APIs.
  • Advanced Modules: Overview of HRSD, CSM, and Security Operations (SecOps).

The program also includes real-time projects, resume building, and ServiceNow Placement assistance. Our dedicated placement team actively connects certified professionals with hiring partners across top MNCs and global enterprises in India.

Training Plan

01

About trainer

Working professional who is carrying more then 10 years of industry experience.

02

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03

e-Book

E-book provided by TechPratham. All rights reserved.

04

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05

Video Recording

Daily Session would be recorded and shared to the candidate.

06

Projects

Live projects will be provided for hands-on practice.

07

Resume Building

Expert-guided resume building with industry-focused content support.

08

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow Training in India: Admin + Developer Certification Course Course Curriculum

ServiceNow Platform Introduction

ServiceNow Platform Introduction explains the cloud-based workflow platform that helps organizations automate processes, manage services, and improve operational efficiency.

• ServiceNow overview & architecture
• SaaS, PaaS & cloud concepts
• ServiceNow UI, navigation & filters
• Instances (Dev, Test, Prod) • Roles & personas

Platform Fundamentals

Platform Fundamentals in ServiceNow cover the core concepts, architecture, and basic components required to effectively use and configure the platform.

• Lists, forms & views
• Tables & schema map
• Dictionary & field attributes
• Users, groups & roles
• Update sets & application scope

User Administration & Security

User Administration & Security in ServiceNow involves managing users, roles, groups, and access controls to ensure secure and appropriate system access.

• User lifecycle management
• Roles & role hierarchy
• Groups & assignment rules
• Access Control Lists (ACLs) – overview
• Impersonation & auditing

ITSM Process Configuration

ITSM Process Configuration in ServiceNow involves setting up and customizing Incident, Problem, Change, and Request processes to align with business requirements.

• Incident Management
• Problem Management
• Change Management
• Request Fulfillment
• Major Incident Management
• ITSM best practices (ITIL aligned)

Service Catalog Administration

Service Catalog Administration in ServiceNow focuses on creating, managing, and maintaining catalog items, workflows, and approvals to deliver services efficiently.

• Service Catalog architecture
• Catalog items & record producers
• Variables & variable sets
• Approval configuration
• Catalog workflows & flows

Service Level Management

Service Level Management in ServiceNow involves defining, monitoring, and reporting on SLAs to ensure services meet agreed performance targets.

• SLA, OLA & UC concepts
• SLA definitions & conditions
• SLA workflows & breach handling
• SLA reports & dashboards

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Additional Program Highlights

Learning Materials
Resume Writing
Interview Preparation
Interview Preparation

Upcoming Batches

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Who Should Take ServiceNow Training in India: Admin + Developer Certification Course

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Job Roles For ServiceNow Training in India: Admin + Developer Certification Course

ServiceNow Administrator

ServiceNow Developer

ServiceNow Admin & Developer Consultant

Key Projects

ServiceNow Training in India: Admin + Developer Certification Course

Novatech Solution Pvt Ltd

Novatech Solution Pvt LtdIntelligent Support Grid


Scenario: Deployed intelligent support grid in ServiceNow integrating priority indexing task automation workload insights escalation triggers compliance metrics

Live Work:

  • Configured priority indexing
  • Automated task distribution
  • Implemented escalation triggers
Outcome: Increased support transparency
Deloitte

DeloitteDynamic Service Blueprint


Scenario: Designed dynamic service blueprint on ServiceNow enabling catalog structuring approval routing entitlement validation fulfillment governance analytics

Live Work:

  • Structured catalog hierarchy
  • Enabled approval routing logic
  • Validated entitlement policies
Outcome: Optimized service orchestration
Apex Global Enterprises

Apex Global EnterprisesSecure Release Pipeline


Scenario: Implemented secure release pipeline within ServiceNow managing deployment windows risk calibration stakeholder checkpoints version audits

Live Work:

  • Managed deployment windows
  • Calibrated risk parameters
  • Conducted version audits
Outcome: Reduced operational variance
BrightEdge Support Services

BrightEdge Support ServicesEnterprise Asset Matrix


Scenario: Engineered enterprise asset matrix using ServiceNow covering inventory governance lifecycle tracking supplier oversight compliance validation

Live Work:

  • Governed inventory records
  • Tracked lifecycle stages
  • Oversaw supplier compliance
Outcome: Strengthened asset governance

Placement Process

Mobile Banner

Knowledge Center

Recently Placed Candidates

We’re Hiring

What Makes TechPratham Training Different?

Real-World Implementation
Live enterprise tenant access for 24/7 practice on real-world, enterprise-grade scenarios.
Restricted or simulation-based access that lacks real-world complexity.
Subject Matter Experts
Mentorship from certified professionals with 15+ years of global industry experience.
Generic instructors with no hands-on implementation background.
2026 Ready Curriculum
AI-driven curriculum with advanced platform integrations and real-world configurations.
Basic, outdated syllabus that misses key technical integrations.
Daily & Weekly assignments
Daily assignments and weekly assessments focused on concept reinforcement and continuous feedback.
Self-paced learning with no accountability or progress tracking.
End-to-End Lifecycle
Hands-on project testing and deployment with portfolio-ready real-world exposure.
Basic lab exercises without any deployment or testing practice.
Interview Readiness
Structured interview preparation including mock interviews, PD sessions, and alumni guidance.
Minimal support limited to a generic certificate of completion.
Placement Support
Guaranteed interview support through tie-ups with top MNCs and 1-on-1 mock interview sessions.
Basic career tips with no direct industry connections.
Training Support
24/7 technical doubt resolution and personalized mentoring support.
Limited mentor availability and no support after class hours.
Affordable Fees
Competitive fixed pricing with flexible payment options and transparent fee structure.
Inflated fees with hidden costs and low return on investment.
FAQ's
INTERVIEW Question's
ABOUT CERTIFICATE
CERTIFICATION DUMPS

Course FAQs

How does Tech Pratham’s ServiceNow Training is best in India?

Can I take this ServiceNow training online from cities like Bangalore or Chennai?

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I am from a Non-IT background. Can I learn ServiceNow?

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