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ServiceNow Training in India: Admin + Developer Certification Course

Trending Courses

ServiceNow Training in India: Admin + Developer Certification Course

Master ServiceNow Admin (CSA) & ServiceNow Developer (CAD) skills with TechPratham’s servicenow training in India. Live projects, 100% placement support & expert-led online/classroom certification prep.

5/5(4,890 Reviews)

Level

Advanced

Duration

10 Weeks

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About 

ServiceNow Training in India: Admin + Developer Certification Course

Tech Pratham offers industry-leading ServiceNow Training in India, carefully designed for IT professionals, freshers, and working consultants aiming to build a successful career on the Now Platform. Unlike generic courses, our program is a unified "Zero to Hero" path covering both [ServiceNow Admin] (CSA) and [ServiceNow Developer] (CAD) modules. We operate with a hybrid learning model to ensure consistent quality and mentor support nationwide. We provide immersive classroom training at our tech hubs.

Our comprehensive curriculum is aligned with real-time enterprise requirements and official ServiceNow certification paths. You will gain in-depth expertise in:

  • ServiceNow ITSM Training: Incident, Problem, Change, Request Management, CMDB, and ITIL-aligned workflows.
  • ServiceNow ITOM Training: Discovery, Service Mapping, Event Management, HAM, and SAM.
  • ServiceNow Developer: Client Scripts, Server Scripts, Business Rules, UI Policies, Flow Designer, IntegrationHub, and REST APIs.
  • Advanced Modules: Overview of HRSD, CSM, and Security Operations (SecOps).

The program also includes real-time projects, resume building, and ServiceNow Placement assistance. Our dedicated placement team actively connects certified professionals with hiring partners across top MNCs and global enterprises in India.

Training Plan

About trainer

Working professional who is carrying more then 10 years of industry experience.

Decks

The candidate will get access to the presentation taken-up during the session.

Notes

Consolidated notes in word document.

Assignments

Assignments for every module will be covered.

MCQs

MCQs for every module covered in the session would be provided.

Video Recording

Daily Session would be recorded and shared to the candidate.

Updated Content

We provide Generative AI Driven content By experts.

Projects

3 Live Projects will be provided for practice.

ServiceNow Training in India: Admin + Developer Certification Course

Course Curriculum

ServiceNow Platform Introduction

ServiceNow Platform Introduction explains the cloud-based workflow platform that helps organizations automate processes, manage services, and improve operational efficiency.

• ServiceNow overview & architecture
• SaaS, PaaS & cloud concepts
• ServiceNow UI, navigation & filters
• Instances (Dev, Test, Prod) • Roles & personas

Platform Fundamentals

Platform Fundamentals in ServiceNow cover the core concepts, architecture, and basic components required to effectively use and configure the platform.

• Lists, forms & views
• Tables & schema map
• Dictionary & field attributes
• Users, groups & roles
• Update sets & application scope

User Administration & Security

User Administration & Security in ServiceNow involves managing users, roles, groups, and access controls to ensure secure and appropriate system access.

• User lifecycle management
• Roles & role hierarchy
• Groups & assignment rules
• Access Control Lists (ACLs) – overview
• Impersonation & auditing

ITSM Process Configuration

ITSM Process Configuration in ServiceNow involves setting up and customizing Incident, Problem, Change, and Request processes to align with business requirements.

• Incident Management
• Problem Management
• Change Management
• Request Fulfillment
• Major Incident Management
• ITSM best practices (ITIL aligned)

Service Catalog Administration

Service Catalog Administration in ServiceNow focuses on creating, managing, and maintaining catalog items, workflows, and approvals to deliver services efficiently.

• Service Catalog architecture
• Catalog items & record producers
• Variables & variable sets
• Approval configuration
• Catalog workflows & flows

Service Level Management

Service Level Management in ServiceNow involves defining, monitoring, and reporting on SLAs to ensure services meet agreed performance targets.

• SLA, OLA & UC concepts
• SLA definitions & conditions
• SLA workflows & breach handling
• SLA reports & dashboards

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Key Projects

ServiceNow Training in India: Admin + Developer Certification Course

ServiceNow ITSM Implementation Project for an Indian IT Services Company

This project focuses on implementing ServiceNow ITSM for an Indian IT services organization supporting thousands of users across multiple cities...

ServiceNow HR Service Delivery (HRSD) Portal for an Indian Enterprise

In this project, you will design a centralized ServiceNow HR Service Delivery portal for a large Indian enterprise with offices...

ServiceNow IT Asset & Operations Management Project for an Indian MNC

This project involves implementing ServiceNow ITOM and Asset Management for an Indian multinational company to gain complete visibility into its...

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Frequently Asked Questions (FAQs)

How does Tech Pratham’s ServiceNow Training is best in India?

By giving students in-demand skills in scripting, ITSM, and ServiceNow development, the course opens up high-paying positions in leading multinational corporations and IT consulting firms throughout India.

Can I take this ServiceNow training online from cities like Bangalore or Chennai?

Yes! TechPratham offers comprehensive online ServiceNow training that is live and interactive. Whether you are in Bangalore, Chennai, Mumbai, or anywhere else in India, you get the same expert-led sessions, access to live projects, and 24/7 lab access as our classroom students in Pune and Hyderabad.

What is the average salary of a ServiceNow professional in India?

Depending on their qualifications, experience, and company profile, certified ServiceNow professionals in India can make anywhere from ₹6 LPA to ₹40 LPA.

How do I choose the best ServiceNow training institute in India?

You should look for an institute that offers live project-based learning rather than just theory. TechPratham is rated as a top institute because we offer a unified course (Admin + Developer), 10+ years experienced trainers, and specific classroom training centers in Noida, Pune, and Hyderabad, ensuring you get hands-on mentorship.

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