This module covers how HR cases are securely created, managed, and resolved using templates, COEs, structured workflows, and automation.

This module explains how employees access HR services through a centralized portal, exploring topics, service requests, knowledge articles, and personalization features.

This module shows how HR agents manage their workload efficiently by using a unified workspace with productivity tools, playbooks, actions, and SLA-driven processes.

This module focuses on how employee data is organized and secured through HR Profiles, while HR and User Criteria ensure proper audience targeting and access control.

This module explains how ServiceNow automates employee onboarding, transfers, and offboarding through event templates, activity sets, and cross-functional coordination.

This module explores how HR documents are generated, stored, and delivered securely using templates, document storage rules, and digital signature capabilities.

This module teaches how HR teams create, publish, and maintain a centralized knowledge base with optimized search, structured articles, and approval workflows.

This module covers the management of confidential ER cases and investigations, ensuring sensitive information is handled securely and process compliance is maintained.

This module explains how HR services and catalog items are built, configured, and automated using record producers, workflows, and service-level standards.

This module explores how HR teams leverage reports, dashboards, KPIs, and analytics to monitor performance and gain insights into HR service trends.

This module provides a complete view of HRSD setup, covering configuration, security, data management, and best practices for successful implementation.