Master ServiceNow HRSD with this best HRSD training course covering HR cases, Employee Center, workflows, and lifecycle events to build a strong career in ServiceNow
Level
Advanced
Duration
8 Weeks
Placement Client
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About Introduction to Human Resources Service Delivery (HRSD)
Learn ServiceNow HRSD with expert-led training designed for real industry needs.
Master HR cases, Employee Center, workflows, and lifecycle events step-by-step.
This course helps you build strong ServiceNow HRSD skills for high-demand careers.
Powered by Tech Pratham, your trusted platform for top IT learning.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
Introduction to Human Resources Service Delivery (HRSD) Course Curriculum
ServiceNow HRSD Overview
This module introduces the HRSD platform and explains how it unifies HR services, roles, and workflows to improve overall HR operations.
HR Case Management
This module covers how HR cases are securely created, managed, and resolved using templates, COEs, structured workflows, and automation.
Employee Center & Employee Center Pro
This module explains how employees access HR services through a centralized portal, exploring topics, service requests, knowledge articles, and personalization features.
HR Agent Workspace
This module shows how HR agents manage their workload efficiently by using a unified workspace with productivity tools, playbooks, actions, and SLA-driven processes.
HR Profile, HR Criteria & User Criteria
This module focuses on how employee data is organized and secured through HR Profiles, while HR and User Criteria ensure proper audience targeting and access control.
Lifecycle Events (Onboarding, Transitions & Offboarding)
This module explains how ServiceNow automates employee onboarding, transfers, and offboarding through event templates, activity sets, and cross-functional coordination.
ServiceNow Courses
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Who Should Take Introduction to Human Resources Service Delivery (HRSD)
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles For Introduction to Human Resources Service Delivery (HRSD)
ServiceNow HRSD Consultant
ServiceNow HRSD Developer
ServiceNow HRSD Technical Architect
ServiceNow HRSD Solution Architect
ServiceNow HR Service Delivery Specialist
ServiceNow HRSD Business Analyst
ServiceNow Employee Service Center Analyst
ServiceNow HR Case Management Specialist
ServiceNow HR Knowledge Management Specialist
ServiceNow HR Process Consultant
ServiceNow HR Portal Administrator
ServiceNow HRSD Implementation Lead
ServiceNow HRSD Consultant
ServiceNow HRSD Developer
ServiceNow HRSD Technical Architect
Key Projects
Introduction to Human Resources Service Delivery (HRSD)
Novatech Solution Pvt Ltd – HR Service Launch Pad
Scenario: Implemented ServiceNow HRSD solution to streamline employee case management knowledge articles onboarding workflows and secure HR data handling
Live Work:
- Configured HR case management
- Built onboarding workflows
- Enabled HR knowledge base
Deloitte – PeopleOps Delivery Hub
Scenario: Delivered enterprise HRSD implementation covering lifecycle events employee document management service catalog requests and compliance tracking
Live Work:
- Designed lifecycle event flows
- Configured HR service catalog
- Managed document templates
Apex Global Enterprises – Smart HR Support Model
Scenario: Executed structured HRSD deployment enabling automated employee queries case routing SLA monitoring and secure role based data access
Live Work:
- Implemented case routing rules
- Configured SLA monitoring
- Set role based permissions
BrightEdge Support Services – Unified HR Service Desk
Scenario: Rolled out ServiceNow HRSD modules integrating employee self service portal workflow automation and centralized HR case tracking platform
Live Work:
- Developed employee portal
- Automated HR approvals
- Created HR performance reports
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Knowledge Center
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Course FAQs
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