Project Management
ITILv4 Certification Training
Learn ITIL® 4 practices and frameworks to make IT service management easier and help with digital transformation. Get ITIL certification, which is recognized around the world, and learn how to offer services that are based on value.
5/5(4,890 Reviews)
Level
Advanced
Duration
8 Weeks
What is ITILv4 Certification Training?
ITIL® 4 Certification Training by Techpratham gives you a full understanding of how to manage IT services in a way that works with Agile, DevOps, and digital transformation. This course teaches professionals how to run IT-enabled services, make customers happier, and get the most value out of their business. You will learn how to use ITIL principles in the real world through case studies and practical examples. ITIL® 4 is known all over the world and can help you move up in your career in IT service and operations management.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks
The candidate will get access to the presentation taken-up during the session.
Notes
Consolidated notes in word document.
Assignments
Assignments for every module will be covered.
MCQs
MCQs for every module covered in the session would be provided.
Video Recording
Daily Session would be recorded and shared to the candidate.
Dumps for Certification
We will provide dumps for the certification exam, which will help you to prepare for the exam.
Updated Content
We provide Generative AI Driven content By experts.
Projects
3 Live Projects will be provided for practice.
ITILv4 Certification Training Course Curriculum
.
Introduction to ITIL 4 Framework
Section 1
Get an overview of ITIL® 4 and its guiding principles for IT service management.
ITIL 4 overview
Service value system (SVS)
Guiding principles
Four dimensions of service management
Key Projects
ITILv4 Certification Training
Incident Management Optimization
For a medium-sized IT company, come up with and put into action an incident management process. The project will focus on classifying incidents, setting SLAs, and creating escalation paths to cut down on downtime and make customers happier.
Service Request Management Portal
Create a self-service portal for handling service requests. This will let you set up automated workflows for things like password resets, software access, and hardware requests. This project helps us understand how to deliver value and make the experience better for end users.
Continual Improvement Plan (CIP)
To make an organization better all the time, find the most important performance gaps, rank the best ways to improve, and set measurable KPIs. This will show how to use the ITIL® 4 guiding principles in real-life business situations.
ITILv4 Certification Training – Associate Training Program
Category
Associate
Exam Name:
ITILv4 Certification Training – Associate
Exam Code:
N.A.
Exam Duration:
N.A.
Exam Format:
N.A.
Passing Score:
N.A.
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Frequently Asked Questions (FAQs)
What is ITIL® 4 Certification?
The most recent version of the ITIL framework for IT service management (ITSM) is ITIL® 4 (Information Technology Infrastructure Library). It helps businesses make sure that their IT services are in line with their goals, work more efficiently, and give customers what they want.
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