Make a plan and write down an ITIL®-based Incident Management workflow for a medium-sized IT company. Plan out the steps for reporting, sorting, prioritizing, and fixing problems. The project shows how to cut down on downtime, make users happier, and make sure that support activities follow ITIL® standards.

Make a Service Desk operating model that follows ITIL® 4 rules. Set clear roles, responsibilities, service level agreements (SLAs), and ways to move up the chain of command. This project shows that you can set up a centralized IT support system that makes things easier to see, work together, and improve the customer experience.

Make a plan for your company's IT services to keep getting better. Use the ITIL® continual improvement model to find problems, look at key performance indicators (KPIs), and suggest ways to make things better one step at a time. The project shows that you can increase long-term efficiency and business value.