CoursesMicrosoft Dynamics CertificationMicrosoft Certified: Dynamics 365 Field Service Functional Consultant Associate MB-240
Microsoft Dynamics CertificationMicrosoft Certified: Dynamics 365 Field Service Functional Consultant Associate MB-240
Learn how to use Dynamics 365 Field Service by learning how to set up, use, and improve field service solutions to better manage resources and keep customers happy.
5/5(4,890 Reviews)
Level
Advanced
Duration
8 Weeks
What is Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate MB-240?
This course gets you ready for the MB-240 certification test by teaching you how to manage work orders, schedule tasks, keep track of inventory, and use mobile features. Learn how to use connected field service, resource optimization, and service agreements to make your business run more smoothly. You will learn how to connect Dynamics 365 with IoT to provide proactive service. When this training is over, you'll be able to set up and add to Field Service to make customer experiences better.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks
The candidate will get access to the presentation taken-up during the session.
Notes
Consolidated notes in word document.
Assignments
Assignments for every module will be covered.
MCQs
MCQs for every module covered in the session would be provided.
Video Recording
Daily Session would be recorded and shared to the candidate.
Dumps for Certification
We will provide dumps for the certification exam, which will help you to prepare for the exam.
Updated Content
We provide Generative AI Driven content By experts.
Projects
3 Live Projects will be provided for practice.
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate MB-240 Course Curriculum
.
Introduction to Dynamics 365 Field Service
Section 1
Overview of field service capabilities and architecture.
Field Service overview
Functional consultant role
Service lifecycle management
Key entities & terminology
.
Work Order Management
Section 2
Configure and manage work orders for efficient service delivery.
Work order creation
Incident types
Service tasks
Products & services
.
Scheduling & Dispatching
Section 3
Optimize scheduling using resource management and booking features.
Schedule board
Resource requirements
Booking statuses
Optimization rules
.
Resource Management
Section 4
Manage technicians, skills, and territories for field service operations.
Resource setup
Skills & proficiency
Resource pools
Territory management
.
Inventory & Asset Management
Section 5
Track customer assets, manage inventory, and control parts usage.
Inventory adjustments
Warehouses & locations
Asset tracking
Return processes
.
Agreements & Preventive Maintenance
Section 6
Configure service agreements and recurring work for proactive maintenance.
Agreement templates
Recurrence setup
Preventive maintenance plans
Billing integration
.
Field Service Mobile Application
Section 7
Enable technicians to work efficiently using the Field Service mobile app.
Mobile app setup
Offline capabilities
Work order updates
Mobile productivity tools
.
Connected Field Service & IoT
Section 8
Leverage IoT for predictive maintenance and connected service experiences.
IoT integration
Device monitoring
Alerts & actions
Predictive maintenance
.
Service Reporting & Insights
Section 9
Measure performance and service effectiveness with analytics.
KPIs & dashboards
Power BI integration
Case analysis
Performance monitoring
.
Security, Configuration & Exam Prep
Section 10
Secure, configure, and prepare for MB-240 certification success.
Security roles & permissions
Business rules
Best practices
Mock exam review
Key Projects
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate MB-240
Work Order Automation System
Set up an automated work order system with set incident types, scheduling, and SLA tracking to make customer service more efficient and cut down on manual work.
Resource Scheduling Optimization
Set up Universal Resource Scheduling (URS) so that resources are used in the most efficient way. Make a schedule board that makes sure the right technician is assigned based on their skills, where they are, and when they are free.
IoT-Enabled Proactive Service
Set up IoT alerts for Connected Field Service so that work orders are automatically made when an asset reports a problem. Allow predictive maintenance on customer equipment.
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate MB-240 – Associate Training Program
Category
Associate
Exam Name:
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate MB-240 – Associate
Exam Code:
N.A.
Exam Duration:
N.A.
Exam Format:
N.A.
Passing Score:
N.A.
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Frequently Asked Questions (FAQs)
Who should take the MB-240 Dynamics 365 Field Service Functional Consultant Certification?
This certification is for CRM professionals, functional consultants, field service managers, and solution architects who want to set up and improve Dynamics 365 Field Service solutions for scheduling, managing resources, and providing connected service experiences.
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