Does this course provide placement assistance?

Yes, the course includes placement support such as resume preparation, interview coaching, real-time project exposure, and job referrals with organizations using Microsoft Dynamics 365 Customer Service solutions.

Is MB-230 certification beneficial for long-term career growth?

Yes, MB-230 certification builds a solid foundation for advanced Dynamics 365 customer engagement roles and helps professionals progress to senior consultant, solution architect, or service leadership positions.

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CoursesMicrosoft Dynamics

Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230

Microsoft Dynamics

Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230

Q: Who should enroll in the Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) course?

This course is ideal for customer support professionals, CRM users, functional consultants, business analysts, service managers, and IT professionals who want to specialize in Dynamics 365 Customer Service solutions.

Q: What does the Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) course cover?

The course covers configuring and managing Dynamics 365 Customer Service, case management, service-level agreements (SLAs), queues, knowledge management, omnichannel support, and customer service analytics.

Q: Where can you take Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) training?

Training for the MB-230 certification is available through instructor-led online classes, classroom sessions, and corporate training programs offered by certified Microsoft Dynamics training providers.

Q: Why choose Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) training?

MB-230 training helps professionals gain in-demand customer service and CRM consulting skills, hands-on implementation experience, and certification readiness, leading to strong career opportunities in customer experience and support operations.

Q: What career opportunities are available after MB-230 certification?

After completing the MB-230 certification, professionals can work as Dynamics 365 Customer Service Functional Consultant, CRM Consultant, Customer Support Manager, Service Operations Analyst, or Customer Experience Specialist.

Q: What salary can you expect after MB-230 training?

MB-230 certified professionals can expect competitive salary packages, with strong entry-level compensation and higher earnings for experienced consultants based on customer service expertise, certifications, and project experience.

Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) course helps you master case management, customer support, and service automation. Learn CRM workflows, customer engagement, and Dynamics 365 Customer Service tools.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

About

Training Plan

Course Curriculum

New Batch

Projects

Certificate

Testimonials

FAQ

Interview FAQ

Placement Client

About Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230

Microsoft Dynamics 365 customer service training is designed for professionals who want to build expertise in managing customer support, case management, and service automation using Dynamics 365. This course focuses on real-time business scenarios, helping you understand how to deliver seamless customer experiences through efficient CRM workflows and service tools. As part of microsoft dynamics 365 functional training, you will learn key concepts like case resolution, SLA management, knowledge base, and customer engagement strategies.

This training is ideal for freshers and working professionals across India, especially in major IT hubs like Hyderabad, Bangalore, Chennai, Noida, and Pune, where demand for Dynamics 365 professionals is rapidly growing. With hands-on projects, expert guidance, and placement support, this course prepares you for the MB-230 certification and helps you start a successful career as a Customer Service Functional Consultant in top organizations.

Training Plan

About trainer

Working professional who is carrying more then 10 years of industry experience.

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

e-Book

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

Video Recording

Daily Session would be recorded and shared to the candidate.

Projects

Live projects will be provided for hands-on practice.

Resume Building

Expert-guided resume building with industry-focused content support.

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230 Course Curriculum

Introduction to Dynamics 365 Customer Service

Understand the key concepts and capabilities of Customer Service.

Customer Service overview

Functional consultant role

Service terms & entities

Business process flows

Case Management

Configure and manage the end-to-end case resolution process.

Case creation & routing

Queues & work distribution

Case hierarchy & parent/child cases

Knowledge base integration

Knowledge Management

Enable agents with articles and guided knowledge tools.

Knowledge article lifecycle

Templates & approval workflows

Relevance search & AI suggestions

Multi-language knowledge base

Service Level Agreements & Entitlements

Set up entitlements and SLAs to manage service commitments.

Entitlement templates

SLA definitions

SLA KPIs & timers

Escalation rules

Omnichannel for Customer Service

Deliver customer service across multiple communication channels.

Channel setup (chat, voice, social)

Routing & work distribution

Agent experience & productivity tools

Channel reporting

Customer Service Insights & Analytics

Use AI-driven insights and analytics to improve service quality.

Customer Service Insights dashboards

KPIs & analytics for cases

Sentiment analysis

Reporting with Power BI

Microsoft Dynamics Courses

No related courses found

Additional Program Highlights

Comprehensive study materials and resources

Professional resume building session

Master your interview skills

Real-world project demonstrations

Upcoming Batches

✓ Selected

Weekends

📅 24 May 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

Weekdays

📅 27 May 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

Weekdays

📅 29 May 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

Weekends

📅 30 May 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

Can't find a batch you were looking for?

Who Should Take Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Working Professionals

Ops/Administrators/HR

Developers

BA/QA Engineers

Cloud / Infra

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Job Roles For Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230

D365 Service Consultant

Customer Service Consultant

CRM Service Consultant

Dynamics Service Consultant

Service Process Consultant

Customer Support Consultant

Case Management Consultant

Service Operations Consultant

D365 Support Consultant

Customer Experience Consultant

Service Delivery Consultant

CRM Functional Consultant

D365 Service Consultant

Customer Service Consultant

CRM Service Consultant

Key Projects

Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230

Aditya Birla Fashion & Retail – Retail Care Experience Hub

Scenario: Implemented D365 Customer Service to manage omnichannel case handling, SLA tracking, knowledge base automation and support operations.

Live Work:

Configured omnichannel routing rules
Designed SLA and escalation matrix
Built centralized knowledge articles

Outcome: Improved first contact resolution rate

Saint-Gobain – Industrial Support Desk

Scenario: Deployed D365 Customer Service for distributor case management, entitlement tracking, warranty handling and service analytics dashboards

Live Work:

Configured entitlement management
Managed warranty case workflows
Created service analytics reports

Outcome: Reduced average case resolution time

Metro Bank – Banking Client Assist Pro

Scenario: Configured D365 Customer Service for complaint management, regulatory tracking, chatbot integration and customer feedback monitoring

Live Work:

Implemented complaint workflows
Integrated chatbot for inquiries
Monitored customer feedback data

Outcome: Enhanced customer satisfaction index

Infosys – Enterprise Support Sphere

Scenario: Led D365 Customer Service rollout managing global ticket queues, AI case suggestions, service insights and automated approval workflows

Live Work:

Configured global ticket queues
Enabled AI case suggestions
Automated approval workflows

Outcome: Optimized enterprise service delivery

Placement Process

Live Class with Industry Use Cases

Interactive learning
Real-world examples
Expert guidance
Doubt resolution

Daily Assignment & Weekly Assessments

Hands-on practice
Concept reinforcement
Weekly evaluation
Timely feedback

Project Testing & Deployment

Project development
Testing practice
Deployment exposure
Portfolio creation

Interview Preparation (Mock, PD, Alumni Session)

Mock interviews
Personal development
Alumni guidance
Confidence building

Resume Building

Resume crafting
Industry-focused format
Skills highlighting
Professional presentation

Placement

Job assistance
Interview support
Career guidance
Opportunity access

Latest Hiring

No hiring posts

Recently Placed Candidates

No placements available

Latest Hiring

No hiring posts

Our Success Mantra

Commitment

Ensuring quality training every day

Fulfillment

Meeting learning goals with confidence

Accomplishment

Students achieving industry-ready expertise

Our Learner Voice

Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

What Makes TechPratham Training Different?

Feature

TechPratham Advantage

Industry Standard Institutes

Real-World Implementation

Live enterprise tenant access for 24/7 practice on real-world, enterprise-grade scenarios.

Restricted or simulation-based access that lacks real-world complexity.

Subject Matter Experts

Mentorship from certified professionals with 15+ years of global industry experience.

Generic instructors with no hands-on implementation background.

2026 Ready Curriculum

AI-driven curriculum with advanced platform integrations and real-world configurations.

Basic, outdated syllabus that misses key technical integrations.

Daily & Weekly assignments

Daily assignments and weekly assessments focused on concept reinforcement and continuous feedback.

Self-paced learning with no accountability or progress tracking.

End-to-End Lifecycle

Hands-on project testing and deployment with portfolio-ready real-world exposure.

Basic lab exercises without any deployment or testing practice.

Interview Readiness

Structured interview preparation including mock interviews, PD sessions, and alumni guidance.

Minimal support limited to a generic certificate of completion.

Placement Support

Guaranteed interview support through tie-ups with top MNCs and 1-on-1 mock interview sessions.

Basic career tips with no direct industry connections.

Training Support

24/7 technical doubt resolution and personalized mentoring support.

Limited mentor availability and no support after class hours.

Affordable Fees

Competitive fixed pricing with flexible payment options and transparent fee structure.

Inflated fees with hidden costs and low return on investment.

Real-World Implementation

Live enterprise tenant access for 24/7 practice on real-world, enterprise-grade scenarios.

Restricted or simulation-based access that lacks real-world complexity.

Subject Matter Experts

Mentorship from certified professionals with 15+ years of global industry experience.

Generic instructors with no hands-on implementation background.

2026 Ready Curriculum

AI-driven curriculum with advanced platform integrations and real-world configurations.

Basic, outdated syllabus that misses key technical integrations.

Daily & Weekly assignments

Daily assignments and weekly assessments focused on concept reinforcement and continuous feedback.

Self-paced learning with no accountability or progress tracking.

End-to-End Lifecycle

Hands-on project testing and deployment with portfolio-ready real-world exposure.

Basic lab exercises without any deployment or testing practice.

Interview Readiness

Structured interview preparation including mock interviews, PD sessions, and alumni guidance.

Minimal support limited to a generic certificate of completion.

Placement Support

Guaranteed interview support through tie-ups with top MNCs and 1-on-1 mock interview sessions.

Basic career tips with no direct industry connections.

Training Support

24/7 technical doubt resolution and personalized mentoring support.

Limited mentor availability and no support after class hours.

Affordable Fees

Competitive fixed pricing with flexible payment options and transparent fee structure.

Inflated fees with hidden costs and low return on investment.

Who should enroll in the Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) course?

What does the Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) course cover?

Where can you take Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) training?

Why choose Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) training?

What career opportunities are available after MB-230 certification?

What salary can you expect after MB-230 training?

Industry-Recognized Certification

Course Name

News Highlights

TechPratham Introduces Hire-Train-Deploy Model to Transform HR & ERP Talent in the AI Era

TechPratham Empowering Future Professionals Through AI-Focused HR & ERP Training

Featured In

TechPratham Gains Recognition for Bridging the HR & ERP Skills Gap with Hire-Train-Deploy

TechPratham's Hire-Train-Deploy Approach Reshaping HR & ERP Careers in the AI-Driven Industry

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