Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230
Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230
Learn how to set up, run, and support solutions that improve customer satisfaction and service delivery so you can master Microsoft Dynamics 365 Customer Service.
Level
Advanced
Duration
8 Weeks
Placement Client
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About Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230
This course gets you ready for the MB-230 certification exam by teaching you in-depth about setting up cases, managing knowledge, service level agreements (SLAs), and customer service insights. You will learn how to manage queues, handle entitlements, and engage with customers across all channels. Find out how to provide proactive service experiences, boost agent productivity, and make operations run more smoothly. When the training is over, you'll be able to set up and add features to Customer Service to meet the needs of different businesses.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230
Course Curriculum
Introduction to Dynamics 365 Customer Service
Understand the key concepts and capabilities of Customer Service.
Case Management
Configure and manage the end-to-end case resolution process.
Knowledge Management
Enable agents with articles and guided knowledge tools.
Service Level Agreements & Entitlements
Set up entitlements and SLAs to manage service commitments.
Omnichannel for Customer Service
Deliver customer service across multiple communication channels.
Customer Service Insights & Analytics
Use AI-driven insights and analytics to improve service quality.
Microsoft Dynamics Courses
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Additional Program Highlights
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Who Should Take Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles For Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230
Key Projects
<h1><strong>Microsoft Dynamics 365 Customer Service Functional Consultant Associate MB-230</strong></h1>
Case Management System Implementation
Set up and design a case management system for a customer service team. To make sure that customer problems are fixed quickly, set up queues, routing rules, and escalation workflows.
Knowledge Base Portal
Create a self-service knowledge base portal with articles organized by category, cases that are linked to each other, and approval workflows. Let customers find answers on their own without needing help from an agent.
Omnichannel Service Deployment
Provide support across all channels, such as live chat, email, and phone. Set up agent dashboards and SLAs to make sure that customers have the same experience no matter what channel they use.
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
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Industry-Recognized Certification
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