Microsoft Dynamics 365 Field Service (MB-240) covers work order management, scheduling, resource optimization, and mobile workforce automation, helping professionals deliver efficient service operations.
Level
Advanced
Duration
8 Weeks
Placement Client
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About Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240
Microsoft Dynamics 365 Field Service Functional Consultant Associate (MB-240) is designed for professionals who want to build expertise in field service management, work order lifecycle, and service automation using Dynamics 365. This certification focuses on resource scheduling, dispatching, inventory tracking, asset management, and mobile workforce solutions to improve on-site service efficiency.
Learners gain hands-on experience in work order management, service agreements, scheduling optimization, and customer engagement, along with advanced concepts like connected field service, IoT integration, and predictive maintenance. Professionals pursuing Microsoft Dynamics 365 training in India often choose MB-240 to specialize in service operations.
The demand for Field Service consultants is growing rapidly in cities like Hyderabad, Bangalore, Noida, Chennai, and Pune, where companies adopt Dynamics 365 for automation and digital transformation. This certification prepares candidates for roles such as Field Service Consultant and ERP Functional Consultant, enhancing career growth in enterprise solutions.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240 Course Curriculum
Introduction to Dynamics 365 Field Service
Overview of field service capabilities and architecture.
Work Order Management
Configure and manage work orders for efficient service delivery.
Scheduling & Dispatching
Optimize scheduling using resource management and booking features.
Resource Management
Manage technicians, skills, and territories for field service operations.
Inventory & Asset Management
Track customer assets, manage inventory, and control parts usage.
Agreements & Preventive Maintenance
Configure service agreements and recurring work for proactive maintenance.
Microsoft Dynamics Courses
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Additional Program Highlights
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Who Should Take Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles For Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240
D365 Field Consultant
Field Service Consultant
Dynamics Field Consultant
Service Operations Consultant
Field Support Consultant
D365 Service Consultant
Field Process Consultant
Service Management Consultant
CRM Field Consultant
Work Order Consultant
Resource Scheduling Consultant
Field Solutions Consultant
D365 Field Consultant
Field Service Consultant
Dynamics Field Consultant
Key Projects
Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240
Aditya Birla Fashion & Retail – Retail Service Dispatch Pro
Scenario: Implemented D365 Field Service to manage store equipment maintenance, work order automation, technician scheduling and service inventory tracking nationwide
Live Work:
- Configured work order lifecycle
- Setup technician scheduling board
- Managed service inventory tracking
Saint-Gobain – Industrial Service Connect
Scenario: Deployed D365 Field Service for onsite equipment servicing, preventive maintenance plans, asset tracking and mobile workforce enablement
Live Work:
- Configured preventive maintenance
- Enabled mobile technician access
- Managed customer asset records
Metro Bank – Banking Support Mobility
Scenario: Configured D365 Field Service for branch ATM maintenance, service contracts, case escalation workflows and technician route optimization
Live Work:
- Managed service contract setup
- Configured case escalation rules
- Optimized technician routing
Infosys – Enterprise Service Grid
Scenario: Led D365 Field Service rollout managing global support requests, SLA tracking, resource allocation and automated field service billing
Live Work:
- Configured SLA tracking rules
- Implemented resource allocation
- Automated service billing flow
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
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- Meeting learning goals with confidence
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- Students achieving industry-ready expertise
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Additional Support We Provide
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LinkedIn Profile
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Alumni Sessions
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