Students who complete this module will have a solid foundation in Microsoft Dynamics 365. The general architecture, its different applications (Sales, Marketing, Finance, HR, Supply Chain, and Customer Service), and how it easily integrates with Microsoft technologies like Azure, Office 365, and Power Platform will all be covered. It prepares the ground for the upcoming experiential learning.

Discover the fundamentals of using Dynamics 365. Along with security concepts like roles and teams, this entails working with entities, fields, and relationships. Activity management, data organization, and the effects of Microsoft's update cycle on business processes will also be covered.

The main goal of this module is to help businesses keep track of their sales pipeline. You'll learn how to get leads, figure out which ones are good, and make quotes, orders, and invoices. The module also covers product catalogs, discount structures, and AI-driven insights that help with sales forecasting and making decisions.

Learn how to use Dynamics 365 to give great customer service. This module talks about managing cases, service level agreements (SLAs), knowledge articles, and automatically sending service requests to the right people. You'll also look into omnichannel capabilities, which let businesses serve customers well on a variety of platforms.

This module will teach you how to plan, carry out, and keep track of marketing campaigns. Managing customer journeys, email marketing, event management, segmentation, and social media integration are some of the topics. You will also look into marketing analytics to see how well your campaigns are working.

A close look at the ERP part of Dynamics 365. You will learn about managing money (General Ledger, Accounts Payable/Receivable, Budgeting, and Cash Flow) as well as operations modules like procurement, inventory, supply chain, and warehouse management. This module teaches students how to help with financial and operational processes at the enterprise level.