This project involves deploying Oracle CRM to automate the entire sales process for a mid-sized company. It includes lead capture from multiple channels (website, social media, events), automatic lead qualification and assignment, opportunity management through defined sales stages, and forecasting. Sales teams use mobile-enabled CRM for on-the-go updates.

Implement Oracle CRM’s customer service module to enhance support operations for a telecommunications company. The project focuses on setting up case management workflows, service level agreements (SLAs), and a knowledge base for self-service support. Automated routing assigns cases to the right agents based on expertise and workload. Real-time dashboards monitor case status, customer satisfaction, and agent performance. Integration with omni-channel communication channels (phone, chat, email) ensures consistent support. This leads to faster resolution times and higher customer satisfaction scores.

Deploy Oracle CRM’s marketing cloud to streamline campaign planning, execution, and analysis for a retail brand. The project involves segmenting customers based on demographics and purchase history, designing multi-channel campaigns, and automating campaign workflows. Oracle CRM’s analytics tools provide insights on campaign performance, ROI, and customer engagement metrics. Integration with sales data enables tracking of campaign impact on pipeline and revenue. The project enables data-driven marketing decisions and improves customer targeting effectiveness.