Salesforce Service Cloud Consultant Training
Get hands-on training by Techpratham to learn how to design, implement, and improve customer support solutions with Salesforce Service Cloud. Learn how to manage cases, automate services, and get customers involved.
Level
Advanced
Duration
8 Weeks
Placement Client
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About Salesforce Service Cloud Consultant Training
The goal of the Salesforce Service Cloud Consultant Training by Techpratham is to give professionals the skills they need to provide customer-focused service solutions. You will learn how to set up omni-channel support, automate workflows, configure case management, and connect knowledge management systems. This class will teach you about service analytics, CTI integration, and the best ways to use the service console. By the end, you'll be ready for real-life consulting situations and the Salesforce Service Cloud Consultant Certification.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
Salesforce Service Cloud Consultant Training
Course Curriculum
Introduction to Service Cloud
Understand the fundamentals and architecture of Salesforce Service Cloud.
Salesforce Courses
No related courses found
Additional Program Highlights
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Upcoming Batches
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Who Should Take Salesforce Service Cloud Consultant Training
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Key Projects
<h1><strong>Salesforce Service Cloud Consultant Training</strong></h1>
Customer Support Case Management System
Every day, a telecom company gets thousands of complaints from customers by email, phone, and chat. The goal is to use Salesforce Service Cloud to automatically create, classify, and assign cases. You will set up case routing, escalation rules, and SLAs to make sure that problems are fixed quickly.
Self-Service Knowledge Portal
An online store wants to cut down on calls to its customer service center by letting customers answer their own questions. You will set up a Knowledge Base and Experience Cloud portal for frequently asked questions, product manuals, and guides on how to fix things.
Omni-Channel Customer Support Integration
A company that offers financial services wants to be able to talk to customers through chat, phone, social media, and the web. You will set up Omni-Channel routing, connect CTI (Computer Telephony Integration), and make the Service Console better for agents.
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Knowledge Center
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What Makes TechPratham Training Different?
Course FAQs
What is Salesforce Service Cloud?
Industry-Recognized Certification
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