Master ServiceNow Admin Certification (CSA) with practical training in user management, workflows, and ITSM modules. Gain real-time skills, prepare for the CSA exam, and start your career as a ServiceNow Administrator
Level
Advanced
Duration
8 Weeks
Placement Client
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About ServiceNow Admin Certification
Advance your career with ServiceNow Admin Certification (CSA) Training, designed for beginners and IT professionals who want to master the ServiceNow platform. This course provides practical knowledge of ServiceNow Administration, ITSM modules, user and group management, workflows, incident management, service catalog, and reporting through real-time projects and hands-on labs. Learn how to configure and manage ServiceNow applications with industry best practices. Our training is ideal for learners from major India's IT hubs like Hyderabad , Bangalore, Pune , Chennai, and Noida . Prepare for the ServiceNow Certified System Administrator (CSA) exam and gain job-ready skills to become a successful ServiceNow Administrator in top IT companies.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
ServiceNow Admin Certification Course Curriculum
Introduction to Service Now
ServiceNow is a cloud-based digital workflow platform that automates IT services and business processes to improve efficiency and service delivery.
User Interface & Navigation
User Interface & Navigation in ServiceNow refers to understanding the platform layout, menus, forms, lists, and navigation tools used to efficiently access and manage records.
Collaboration
Collaboration for a ServiceNow Admin involves enabling and managing features like activity streams, notifications, and task assignments to help teams communicate and work together efficiently.
Database Administration
Database Administration in ServiceNow involves managing tables, fields, relationships, and data integrity to ensure accurate and efficient data storage.
Self-Service & Process Automation
Self-Service & Process Automation in ServiceNow enables users to resolve issues through portals and automates workflows to reduce manual effort and improve efficiency.
Introduction to Development
Introduction to Development in ServiceNow covers basic scripting, configuration, and customization to build and enhance applications on the platform.
ServiceNow Courses
No related courses found
Additional Program Highlights
Upcoming Batches
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Who Should Take ServiceNow Admin Certification
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles For ServiceNow Admin Certification
ServiceNow Administrator
ServiceNow System Administrator
ServiceNow Platform Owner
ServiceNow Implementation Specialist
ServiceNow Business Analyst
ServiceNow Support Engineer
ServiceNow ITSM Administrator
ServiceNow HRSD Administrator
ServiceNow ITOM Administrator
ServiceNow Configuration Manager (CMDB)
ServiceNow Governance & Compliance Officer
ServiceNow Platform Architect
ServiceNow Administrator
ServiceNow System Administrator
ServiceNow Platform Owner
Key Projects
ServiceNow Admin Certification
NovaTech Solutions Pvt. Ltd – ITSM Service Desk Setup
Scenario: Configured a centralized ServiceNow ITSM platform to manage incidents, requests, and changes, improving internal IT support operations and response efficiency.
Live Work:
- Incident & request workflows setup
- User roles and access management
- SLA and notification configuration
Deloitte – Enterprise Workflow Optimizer
Scenario: Led ServiceNow platform enhancements integrating CMDB, request catalog, and knowledge management to standardize enterprise IT operations globally.
Live Work:
- Managed CMDB data accuracy
- Built Service Catalog items
- Automated approval workflows
ApexGlobal Enterprises – Incident Automation System
Scenario: Implemented automated incident routing and prioritization in ServiceNow to ensure faster resolution, proper assignment, and minimal service disruption.
Live Work:
- Email alert integration
- Priority & escalation setup
- Incident auto-assignment rules
BrightEdge Support Services – IT Operations Monitoring
Scenario: Configured ServiceNow dashboards and reports to monitor IT operations, track performance metrics, and support management decision-making.
Live Work:
- Data cleanup and optimization
- User & group administration
- Reports & dashboards creation
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Knowledge Center
Recently Placed Candidates
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News Highlights
Our Success Mantra
Commitment
- Ensuring quality training every day
Fulfillment
- Meeting learning goals with confidence
Accomplishment
- Students achieving industry-ready expertise
Our Learner Voice
Beyond Courses:
Additional Support We Provide
24/7 Support
LinkedIn Profile
Resume Writing
Alumni Sessions
Interview Preparation
Live Projects
What Makes TechPratham Training Different?
What is the ServiceNow Admin Certification?
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What skills will I gain from this certification?
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Industry-Recognized Certification
India
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