Incident Management Setup
Set up the Incident Management module for a business by setting SLAs, escalation rules, and automated notifications to make IT...
ServiceNow
ServiceNow Admin certification
The ServiceNow Admin Certification Training by Techpratham, gives you the knowledge and skills you need to set up, keep up, and run ServiceNow instances. It gets you ready for the Certified System Administrator (CSA) test.
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Level
Advanced
Duration
8 Weeks
Placement Client
About ServiceNow Admin certification
This class teaches you the basic administrative tasks in ServiceNow, such as managing users, setting up access controls, configuring workflows, and making reports. You will learn how to change apps, automate tasks, and keep your instance safe and running smoothly. You'll learn how to manage ServiceNow in big businesses by doing it yourself. You will be sure to pass the ServiceNow CSA certification exam by the end of the program.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks
The candidate will get access to the presentation taken-up during the session.
Notes
Consolidated notes in word document.
Assignments
Assignments for every module will be covered.
MCQs
MCQs for every module covered in the session would be provided.
Video Recording
Daily Session would be recorded and shared to the candidate.
Updated Content
We provide Generative AI Driven content By experts.
Projects
3 Live Projects will be provided for practice.
ServiceNow Admin certification
Course Curriculum
Introduction to Service Now
ServiceNow is a cloud-based digital workflow platform that automates IT services and business processes to improve efficiency and service delivery.
What Is ServiceNow?
Why And Who Can Use Service Now?
Concept Of Cloud Computing In Service Now
Introduction To ITIL Foundation
Navigation And Users
Helpful Portals, Releases
User Interface & Navigation
User Interface & Navigation in ServiceNow refers to understanding the platform layout, menus, forms, lists, and navigation tools used to efficiently access and manage records.
ServiceNow Overview
Lists And Filters
Forms And Templates
Branding
Collaboration
Collaboration for a ServiceNow Admin involves enabling and managing features like activity streams, notifications, and task assignments to help teams communicate and work together efficiently.
Task Management
Notifications
Reporting
Database Administration
Database Administration in ServiceNow involves managing tables, fields, relationships, and data integrity to ensure accurate and efficient data storage.
Data Schema
Application/Access Control
CMDB
Import Sets v
Self-Service & Process Automation
Self-Service & Process Automation in ServiceNow enables users to resolve issues through portals and automates workflows to reduce manual effort and improve efficiency.
Knowledge Management
Service Catalog
Flow Designer
Introduction to Development
Introduction to Development in ServiceNow covers basic scripting, configuration, and customization to build and enhance applications on the platform.
Scripting
Migration And Integration
Development
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Key Projects
ServiceNow Admin certification
Employee Self-Service Portal
Make a Service Catalog for employees to request things like hardware, software, and access permissions on their own, with automated...
Custom Reporting Dashboard
Develop a ServiceNow reporting dashboard that consolidates key ITSM metrics such as open incidents, SLA compliance, and change request progress.
Highlight Your Skills with an
Industry-Ready Certificate
Training Certificate is Govern By 12 Global Associations.
Training Certificate is Powered by "Wipro DICE ID"
Training Certificate is Powered by "Verifiable Skill Credentials"
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Frequently Asked Questions (FAQs)
What is the ServiceNow Admin Certification?
ServiceNow Admin Certification validates skills to manage, configure, and maintain the ServiceNow platform, and TechPratham provides industry-aligned admin training with practical exposure.
Who should enroll in the ServiceNow Admin Certification course?
This course is ideal for freshers, IT professionals, and ServiceNow beginners, and TechPratham designs the training to support learners at all experience levels.
Are there any prerequisites for this certification?
Basic IT knowledge is helpful but not mandatory for this course, and TechPratham covers ServiceNow fundamentals from the beginning.
What skills will I gain from this certification?
You will gain skills in user administration, security, workflows, and platform configuration, while TechPratham focuses on hands-on learning.
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