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ServiceNow Agentic AI Training
ServiceNow

ServiceNow Agentic AI Training

Learn ServiceNow Agentic AI Training with AI agents, Generative AI, workflow automation, orchestration, and practical enterprise use cases.

5/5(4,890 Reviews)

Level

Advanced

Duration

4 Weeks

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Wipro Logo
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About ServiceNow Agentic AI Training

ServiceNow Agentic AI Training helps professionals understand how AI agents can support multi-step tasks, intelligent automation, workflow orchestration, and enterprise service management. This ServiceNow Agentic AI Course covers Agentic AI in ServiceNow, AI agents, Generative AI, natural-language interactions, task automation, and AI-powered workflows. Learners explore practical applications across ITSM, ITOM, HRSD, and CSM while understanding AI agent governance, security, prompting, human oversight, and responsible AI adoption. Through practical scenarios and hands-on projects, the ServiceNow Agentic AI Training Course helps learners build modern AI and ServiceNow automation skills. This Agentic AI Training in ServiceNow is suitable for professionals looking to develop expertise in enterprise AI agents and intelligent workflows.

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Training Plan

01
About trainer

About trainer

Working professional who is carrying more than 10 years of industry experience.

02
Decks & Updated Content

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03
e-Book

e-Book

E-book provided by TechPratham. All rights reserved.

04
Assignments & MCQs

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05
Video Recording

Video Recording

Daily Session would be recorded and shared to the candidate.

06
Projects

Projects

Live projects will be provided for hands-on practice.

07
Resume Building

Resume Building

Expert-guided resume building with industry-focused content support.

08
Interview Preparation

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow Agentic AI Training Course Curriculum

Module 1: Introduction to Agentic AI

Understand Agentic AI fundamentals, AI agents, goal-oriented automation, autonomous task handling, and how agent-based systems differ from traditional AI assistance.

Agentic AI fundamentals
AI agents
autonomous systems
goal-oriented AI
enterprise AI

Module 2: Agentic AI in ServiceNow

 Learn how Agentic AI can be applied within the ServiceNow ecosystem to support intelligent workflows, multi-step tasks, automation, and enterprise service-management processes.

Agentic AI in ServiceNow
ServiceNow AI agents
intelligent workflows
enterprise automation
service management

Module 3: ServiceNow AI Agents

Explore how AI agents can support defined ServiceNow tasks through instructions, context, workflow interaction, task coordination, and controlled automation.

AI agent concepts
agent instructions
task execution,
context
AI-assisted workflows

Module 4: Generative AI for Agentic Workflows

Understand how Generative AI can complement AI agents through content generation, summarization, natural-language interaction, and information processing.

Generative AI
content generation
summarization
natural language
contextual AI

Module 5: AI Agent Orchestration

 Learn how multiple tasks, information sources, and workflow actions can be coordinated to support goal-oriented enterprise processes.

Agent orchestration
task coordination
multi-step tasks
workflow actions
AI decision support

Module 6: Agentic AI for ITSM

Explore suitable ITSM scenarios involving incidents, service requests, knowledge, problems, changes, and repetitive service-management activities.

Incident management
service requests
knowledge management
problem management
change management

Module 7: Agentic AI for ITOM

Understand how Agentic AI can support operational workflows involving service visibility, operational information, incident-related activities, and intelligent automation.

ITOM automation
operational workflows
service visibility
event-related activities
incident assistance

Module 8: Agentic AI for HRSD and CSM

Learn how AI agents can support suitable employee-service and customer-service workflows involving cases, information discovery, knowledge, and service interactions.

Employee service
HR cases
customer cases
knowledge assistance
service interactions

Module 9: Prompting for AI Agents

Learn how objectives, instructions, context, and task boundaries can help define effective interactions with AI agents and supported ServiceNow capabilities.

AI prompting
agent instructions
task objectives
context
prompt structure

Module 10: AI Agent Workflow Automation

Understand how AI agents can complement ServiceNow workflows to support multi-step tasks, repetitive activities, information processing, and intelligent automation.

Workflow automation
task automation
AI-powered workflows
repetitive tasks
intelligent automation

Module 11: AI Agent Governance and Security

Learn the importance of permissions, data protection, security, monitoring, accountability, governance, and responsible AI for enterprise AI agents.

AI governance
security
permissions
data protection
monitoring
responsible AI

Module 12: Human-in-the-Loop AI

Understand how human review, approval, intervention, and decision-making can be incorporated into AI-supported workflows.

Human oversight
approvals
intervention
AI decisions
responsible automation

Module 13: Enterprise Agentic AI Use Cases

Explore enterprise scenarios where AI agents can support service management, workflow automation, employee services, customer services, knowledge, and operational productivity.

Enterprise AI
service automation
employee services
customer services
knowledge workflows

Module 14: Hands-On ServiceNow Agentic AI Projects

Apply Agentic AI concepts through practical scenarios involving AI agents, workflow automation, service requests, ITSM activities, knowledge tasks, and multi-step processes.

AI agent project
ITSM automation
service-request automation
knowledge scenario
workflow project

ServiceNow Courses

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Additional Program Highlights

Learning Materials

Comprehensive study materials and resources

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Resume Writing

Professional resume building session

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Interview Preparation

Master your interview skills

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Live Project Demo

Real-world project demonstrations

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Upcoming Batches

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Who Should Take This Course?

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Career Opportunities After ServiceNow Agentic AI Training

ServiceNow AI Consultant

ServiceNow Developer

ServiceNow Consultant

Key Projects

ServiceNow Agentic AI Projects

Infosys

Infosys – AI-Assisted ITSM Workflow


Scenario: Build an AI-agent scenario supporting defined ITSM activities such as incident information processing and knowledge assistance.

Live Work:

  • Configure an AI-agent workflow
  • Create an incident scenario
  • Test multi-step task handling
Outcome: Improved ITSM workflow productivity
Saint-Gobain

Saint-Gobain – Service Request AI Agent


Scenario: Design an AI-agent workflow that supports defined service-request activities and coordinates multiple workflow steps.

Live Work:

  • Design an AI-agent scenario
  • Map service-request steps
  • Test workflow coordination
Outcome: Faster service-request processing
Accenture

Accenture – Knowledge AI Agent


Scenario: Create a knowledge-focused AI-agent scenario supporting information discovery and defined knowledge-management activities.

Live Work:

  • Create knowledge workflow
  • Test information discovery
  • Evaluate AI responses
Outcome: Improved knowledge accessibility
TCS

TCS – Employee Service AI Agent


Scenario: Develop an employee-service scenario where an AI agent supports defined HR service activities and information discovery.

Live Work:

  • Map employee-service workflow
  • Create AI-agent scenario
  • Test workflow actions
Outcome: More efficient employee services
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Our Success Mantra

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Commitment

  • Ensuring quality training every day

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Fulfillment

  • Meeting learning goals with confidence

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Accomplishment

  • Students achieving industry-ready expertise

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Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

What Is ServiceNow Agentic AI?

How Does Agentic AI Work in ServiceNow?

What Are AI Agents in ServiceNow?

What Can ServiceNow AI Agents Do?

What Is the Difference Between Generative AI and Agentic AI?

Is Agentic AI Useful for ServiceNow ITSM?

What is Agentic AI?

What is an AI Agent in ServiceNow?

What is AI Agent Orchestration?

How is Agentic AI different from Generative AI?

Why is Human Oversight important?

ServiceNow Agentic AI Certification Training

ServiceNow Agentic AI Certification Training provides structured learning in Agentic AI, AI agents, Generative AI, workflow automation, orchestration, prompting, and ServiceNow AI use cases. Learners develop practical knowledge through curriculum-based training, scenarios, and hands-on projects covering areas such as ITSM, ITOM, HRSD, CSM, and intelligent workflows. A course completion certificate can help learners demonstrate their training and knowledge on resumes and professional profiles. Important: a training-provider certificate should not be presented as an official ServiceNow vendor certification unless it is separately authorized or issued by ServiceNow.

Industry-Recognized Certification

Certificate
ServiceNow Agentic AI Training

News Highlights

TechPratham Introduces Hire-Train-Deploy Model to Transform HR & ERP Talent in the AI Era
TechPratham Empowering Future Professionals Through AI-Focused HR & ERP Training

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TechPratham Gains Recognition for Bridging the HR & ERP Skills Gap with Hire-Train-Deploy
TechPratham's Hire-Train-Deploy Approach Reshaping HR & ERP Careers in the AI-Driven Industry