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ServiceNow AI Training – Now Assist AI & Agentic AI
ServiceNow

ServiceNow AI Training – Now Assist AI & Agentic AI

ServiceNow AI Training helps learners build practical skills in Now Assist, Generative AI, Agentic AI, AI agents, intelligent automation, and AI-powered ServiceNow workflows.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

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About ServiceNow AI Training – Now Assist AI & Agentic AI

ServiceNow AI Training helps professionals understand how artificial intelligence is being used across the ServiceNow platform to improve workflows, productivity, automation, and enterprise service management. The course covers Now Assist, Generative AI, Agentic AI, AI agents, intelligent automation, conversational experiences, and AI-powered workflows.

Learners explore practical ServiceNow AI use cases across ITSM, ITOM, HRSD, CSM, and other enterprise workflows. The ServiceNow AI Training Course also focuses on prompt-based interactions, workflow optimization, AI-assisted operations, and real-world implementation concepts. This ServiceNow AI Course is designed for beginners, ServiceNow professionals, developers, administrators, consultants, and IT professionals looking to build AI-focused ServiceNow skills.

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Training Plan

01
About trainer

About trainer

Working professional who is carrying more than 10 years of industry experience.

02
Decks & Updated Content

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03
e-Book

e-Book

E-book provided by TechPratham. All rights reserved.

04
Assignments & MCQs

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05
Video Recording

Video Recording

Daily Session would be recorded and shared to the candidate.

06
Projects

Projects

Live projects will be provided for hands-on practice.

07
Resume Building

Resume Building

Expert-guided resume building with industry-focused content support.

08
Interview Preparation

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow AI Training Curriculum

Module 1: Introduction to ServiceNow AI

Understand the fundamentals of artificial intelligence within the ServiceNow ecosystem, including Generative AI, AI-powered workflows, intelligent automation, and the role of AI in enterprise service management.

Introduction to AI in ServiceNow
Generative AI Fundamentals
AI-Powered Workflows
Intelligent Automation
AI Use Cases in Enterprise Service Management
Role of AI in Modern IT Operations

Module 2: ServiceNow AI Platform Fundamentals

Learn how ServiceNow uses AI capabilities to enhance workflows, employee experiences, service operations, productivity, and decision-making across enterprise environments.

ServiceNow AI Capabilities Overview
AI-Powered Service Operations
Intelligent Recommendations
AI and Employee Experience
AI-Driven Productivity
Enterprise AI Applications

Module 3: Now Assist Fundamentals

Explore Now Assist and understand how AI-assisted capabilities can support users with summarization, content generation, recommendations, productivity tasks, and service management workflows.

Introduction to Now Assist
Now Assist Architecture and Capabilities
Generative AI in Now Assist
AI-Assisted Summarization
Content Generation
AI-Powered Recommendations
Now Assist Use Cases

Module 4: Now Assist in ServiceNow 

Learn how Now Assist uses generative AI to help users summarize cases, generate content, find information, and improve productivity across ServiceNow workflows and applications.

Now Assist Features and Capabilities
Case and Incident Summarization
AI-Generated Content
Knowledge Assistance
Natural Language Interactions
Productivity with Now Assist
Now Assist Across ServiceNow Applications

Module 5 : Now Assist for ITSM

Explore practical Now Assist capabilities for IT Service Management and understand how generative AI can support incident, problem, change, and knowledge management processes. 

Now Assist for Incident Management
Incident Summarization
Resolution Recommendations
Problem Management Assistance
Change Management Assistance
Knowledge Management Support
AI-Assisted Service Requests

Module 6 : ServiceNow Agentic AI

Understand Agentic AI concepts, AI agents, task orchestration, autonomous actions, decision support, and how AI agents can work with enterprise workflows.

Introduction to Agentic AI
AI Agents in ServiceNow
Agent Reasoning and Decision-Making
Context-Aware AI Actions
Autonomous Task Execution
AI Agent Governance
Human Oversight and Control

Module 7 : AI Agents and Workflow Automation

Learn how AI agents can interact with workflows and automate repetitive activities while supporting users and service teams across different enterprise processes.

AI Agent Architecture
AI Agent Actions
Agent-Based Workflow Automation
Multi-Step Task Execution
Workflow Orchestration
Human-in-the-Loop Automation
AI Agents for Repetitive Tasks

Modules 8 : AI for ServiceNow ITSM

Explore AI use cases in incident, problem, change, knowledge, and service request processes to improve productivity, resolution workflows, and service experiences.

AI in Incident Management
AI in Problem Management
AI in Change Management
AI for Knowledge Management
AI-Powered Service Requests
Intelligent Ticket Analysis
ITSM Workflow Optimization

Module 9 : AI for ServiceNow ITOM

Understand how AI can support IT operations through event analysis, operational insights, service visibility, incident assistance, and intelligent operational workflows.

AI in IT Operations Management
Event Analysis and Correlation
Operational Insights
Intelligent Incident Assistance
Service Visibility
Infrastructure Monitoring Use Cases
AI-Powered ITOM Workflows

Module 10 : AI for HRSD and CSM

 Explore AI-powered use cases across employee service delivery and customer service workflows, including case management, knowledge assistance, self-service, and conversational experiences.

AI in HR Service Delivery
Employee Case Assistance
AI-Powered Knowledge Assistance
Employee Self-Service
AI in Customer Service Management
Customer Case Assistance
Conversational Service Experiences

Module 11: Prompting and Natural Language Interactions

Learn how clear natural-language instructions and prompts can be used to interact with AI capabilities and improve productivity within ServiceNow workflows.

Introduction to AI Prompting
Writing Effective Natural-Language Instructions
Prompt Structure and Context
Task-Based AI Prompts
Improving AI Responses
Prompting for ServiceNow Workflows
Natural-Language Service Interactions

Module 12: AI-Powered ServiceNow Workflows

Understand how AI capabilities can be connected with business workflows to reduce repetitive tasks, improve user experiences, and support faster service delivery.

AI-Enhanced Workflow Design
AI-Assisted Task Automation
Intelligent Workflow Decisions
AI and Flow Automation
Automated Service Operations
Human and AI Collaboration
Workflow Productivity Improvements

Module 13: Enterprise AI Use Cases

Study practical enterprise scenarios involving AI-assisted service management, workflow automation, employee support, customer service, IT operations, knowledge management, and productivity.

AI for IT Service Management
AI for IT Operations
AI for Employee Services
AI for Customer Service
AI for Knowledge Management
AI-Assisted Productivity
Enterprise Workflow Automation
Real-World AI Service Scenarios

Module 14: AI Implementation Concepts

Learn the key considerations involved in planning and implementing AI capabilities, including business requirements, workflow suitability, governance, data considerations, user adoption, and performance evaluation.

Identifying AI Use Cases
Business and Technical Requirements
AI Workflow Suitability
Data and Context Considerations
AI Governance and Security
User Adoption and Change Management
AI Performance Evaluation
Responsible AI Implementation

Module 15: Hands-On ServiceNow AI Projects

Apply course concepts through practical scenarios involving AI-assisted workflows, Now Assist capabilities, automation, AI agents, and enterprise service management use cases.

Now Assist ITSM Use Case
AI-Assisted Incident Workflow
AI-Powered Knowledge Scenario
AI Agent Workflow Scenario
Automated Service Request Scenario
Enterprise AI Implementation Exercise
End-to-End ServiceNow AI Project

ServiceNow Courses

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Additional Program Highlights

Learning Materials

Comprehensive study materials and resources

HD
Resume Writing

Professional resume building session

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Interview Preparation

Master your interview skills

HD
Live Project Demo

Real-world project demonstrations

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Upcoming Batches

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WHO SHOULD TAKE THIS COURSE?

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Career Opportunities After ServiceNow AI Training

ServiceNow AI Consultant

ServiceNow AI Developer

ServiceNow AI Specialist

Key Projects

Hands-On ServiceNow AI Projects and Real-World Use Cases

Deloitte

Deloitte – AI-Powered ITSM Workflow

Scenario: Design an AI-assisted ITSM workflow that helps service teams manage incidents, summarize case information, assist knowledge discovery, and reduce repetitive service tasks.

Live Work:

  • Configure an AI-assisted incident workflow
  • Create case summarization scenarios
  • Build knowledge assistance use cases
Outcome: Improved service workflow productivity
Saint-Gobain

Saint-Gobain – Now Assist Service Desk

Scenario: Develop a service-desk scenario using Now Assist capabilities to support agents with summaries, knowledge assistance, content generation, and user service interactions.

Live Work:

  • Create service-desk assistance scenarios
  • Build summarization workflows
  • Test AI-supported agent productivity
Outcome: Faster and smarter service assistance
Accenture

Accenture – Agentic AI Service Workflow

Scenario: Build a conceptual Agentic AI workflow where AI agents support multi-step service tasks and coordinate actions across defined ServiceNow processes.

Live Work:

  • Design an AI agent workflow
  • Map multi-step service actions
  • Test task orchestration scenarios
Outcome: Automated multi-step service tasks
TCS

TCS – AI-Driven Employee Service

Scenario: Create an HR service scenario where AI assists employees with service requests, knowledge discovery, case information, and workflow-based support.

Live Work:

  • Design employee AI assistance
  • Map HR service workflows
  • Create knowledge support scenarios
Outcome: Improved employee service experience
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Our Success Mantra

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Commitment

  • Ensuring quality training every day

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Fulfillment

  • Meeting learning goals with confidence

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Accomplishment

  • Students achieving industry-ready expertise

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Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

What is ServiceNow AI?

What is ServiceNow AI Training?

What can ServiceNow AI do?

What is Now Assist in ServiceNow?

What is Agentic AI in ServiceNow?

Is ServiceNow AI useful for ITSM?

What is the role of AI in ServiceNow?

What is Now Assist?

 What is Agentic AI?

How is Generative AI used in ServiceNow?

 How can AI improve ITSM?

What is the difference between Generative AI and Agentic AI?

ServiceNow AI Training Certification

Learners completing the training can receive a course completion certificate from Tech Pratham, subject to the institute's applicable completion requirements. The certification can demonstrate exposure to ServiceNow AI concepts including Now Assist, Generative AI, Agentic AI, AI agents, intelligent automation, and AI-powered workflows. Learners should distinguish an institute-issued course certificate from any official vendor certification, which may have separate eligibility, examination, and credential requirements.

Industry-Recognized Certification

Certificate
ServiceNow AI Training Certification

News Highlights

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