ServiceNow Business Analyst role focuses on requirement gathering, process mapping, stakeholder collaboration, and platform optimization to deliver ITSM, workflows, and solutions.
Level
Advanced
Duration
8 Weeks
Placement Client
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About ServiceNow BA Training
A ServiceNow Business Analyst plays a key role in bridging business needs with ServiceNow solutions by analyzing requirements, designing workflows, improving ITSM processes, and supporting digital transformation initiatives. Professionals trained at tech pratham gain hands-on exposure to ServiceNow modules, real-time use cases, stakeholder communication, reporting, and best practices aligned with industry standards, making them job-ready for enterprise ServiceNow projects and global IT environments.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
ServiceNow BA Training Course Curriculum
Module 1: Introduction to ServiceNow & BA Role
introduces the ServiceNow platform and the Business Analyst role, covering core concepts, responsibilities, and how BAs drive process improvement using ServiceNow.
Module 2: IT Service Management (ITSM) Fundamentals
IT Service Management (ITSM) Fundamentals covers core ITSM concepts, processes, and best practices to efficiently design, deliver, and support IT services.
Module 3: Business Analysis Fundamentals
Business Analysis Fundamentals focuses on core BA concepts, requirement gathering techniques, stakeholder management, and process documentation for effective business solutions.
Module 4: ServiceNow Process Mapping & Gap Analysis
ServiceNow Process Mapping & Gap Analysis explains how to document current processes, identify gaps, and design optimized workflows aligned with ServiceNow best practices.
Module 5: ServiceNow Core Applications for BAs
ServiceNow Core Applications for BAs covers key ServiceNow modules, showing how Business Analysts use core applications to support requirements, workflows, and process improvements.
Module 6: Requirement Documentation in ServiceNow Projects
Requirement Documentation in ServiceNow Projects focuses on capturing, documenting, and managing business and functional requirements effectively throughout the ServiceNow implementation lifecycle.
ServiceNow Courses
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Who Should Take ServiceNow BA Training
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles For ServiceNow BA Training
ServiceNow Business Analyst
ServiceNow Functional Consultant
ServiceNow Reporting Analyst
ServiceNow Process Analyst
ServiceNow Product Owner
ServiceNow Reporting & Analytics Analyst
ServiceNow Implementation Analyst
ServiceNow Governance & Compliance Analyst
ServiceNow Business Analyst
ServiceNow Functional Consultant
ServiceNow Reporting Analyst
Key Projects
ServiceNow BA Training
Novatech Solution Pvt Ltd – Business Process Study Hub
Scenario: Completed ServiceNow BA training focusing on requirement gathering stakeholder analysis process mapping user stories documentation.
Live Work:
- Conducted requirement workshops
- Created process flow diagrams
- Drafted BRD and user stories
Deloitte – ServiceNow BA Practice Lab
Scenario: Executed structured BA training covering gap analysis use case preparation data mapping stakeholder communication and solution validation.
Live Work:
- Performed gap analysis sessions
- Prepared functional use cases
- Coordinated UAT activities
Apex Global Enterprises – Process Analysis Workshop
Scenario: Undertook ServiceNow BA training emphasizing requirement elicitation documentation lifecycle management change requests and solution traceability.
Live Work:
- Documented change requests
- Managed requirement traceability
- Supported UAT test cases
BrightEdge Support Services – Functional Design Program
Scenario: Participated in BA training covering workflow analysis data modeling service catalog design reporting requirements and business validation.
Live Work:
- Designed workflow diagrams
- Created service catalog specs
- Defined reporting needs
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Knowledge Center
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Industry-Recognized Certification
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