Placement Process

ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) Complete Guide

The ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) exam validates a candidate’s ability to implement and configure Human Resources Service Delivery (HRSD) applications on the ServiceNow platform. It focuses on HR Case Management, HR Service Catalog, Lifecycle Events, Knowledge Management, Employee Document Management, and HR integrations. The exam measures practical skills in configuring HR services, designing employee journeys, managing security and data privacy, and automating workflows. This certification confirms professionals can deliver scalable, compliant, and employee-centric HR solutions aligned with ServiceNow best practices and enterprise governance requirements.

ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) Exam Details :

Exam Name: ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)

Exam Fee: $450 USD (standard CIS exam price; may vary by region and taxes)

Exam Duration: 90 Minutes

Exam Format: Multiple Choice (Single Answer) and Multiple Select (Select all that apply; no partial credit)

Number of Questions: 60 Questions

Passing Score: Around 70% (subject to version updates

Mode: Online Proctored

Certification Validity: Active participation in the Certification Maintenance Program (CMP) required; candidates must complete release-based delta exams to maintain certification

Recommended For : HRSD Consultants, ServiceNow Administrators moving into HR implementations, HR Technology Specialists, Implementation Partners, and Professionals deploying HR Case Management and Employee Service solutions.

Prerequisites : Mandatory completion of official ServiceNow HRSD Implementation training to unlock exam eligibility, Active ServiceNow Certified System Administrator (CSA) certification, Recommended 6+ months hands-on HRSD implementation experience.

Note : The CIS-HR exam is scenario-driven and tests real-world implementation knowledge including HR case configuration, lifecycle event design, security roles, employee document management, and integration planning rather than purely theoretical HR concepts.