ServiceNow HRSD Training helps you master HR service delivery, case management, and workflow automation. Learn how to streamline HR processes using the ServiceNow platform. This ServiceNow HRSD course is ideal for building a career in HR technology and ITSM solutions.
Level
Advanced
Duration
8 Weeks
Placement Client
.png){kind=logo}
About ServiceNow HRSD Training
ServiceNow HRSD Training is designed to help you understand and implement Human Resource Service Delivery solutions using the ServiceNow platform. This course focuses on HR case management, workflow automation, employee lifecycle processes, and self-service portals to improve HR efficiency. You will learn how organizations automate HR operations, manage employee queries, and streamline internal processes using ServiceNow HRSD modules.
In India, the demand for HRSD professionals is growing rapidly across major IT hubs like Hyderabad, Chennai, Bangalore, Noida, and Pune, where companies are shifting toward digital HR transformation. This ServiceNow HRSD course includes practical training, real-time scenarios, and hands-on experience to prepare you for enterprise-level projects.
With ServiceNow HRSD training, you can build a career in HR technology, IT service management, and workflow automation, opening opportunities in top IT companies across India.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
ServiceNow HRSD Training Course Curriculum
ServiceNow HRSD Overview
This module introduces the HRSD platform and explains how it unifies HR services, roles, and workflows to improve overall HR operations.
HR Case Management
This module covers how HR cases are securely created, managed, and resolved using templates, COEs, structured workflows, and automation.
Employee Center & Employee Center Pro
This module explains how employees access HR services through a centralized portal, exploring topics, service requests, knowledge articles, and personalization features.
HR Agent Workspace
This module shows how HR agents manage their workload efficiently by using a unified workspace with productivity tools, playbooks, actions, and SLA-driven processes.
HR Profile, HR Criteria & User Criteria
This module focuses on how employee data is organized and secured through HR Profiles, while HR and User Criteria ensure proper audience targeting and access control.
Lifecycle Events (Onboarding, Transitions & Offboarding)
This module explains how ServiceNow automates employee onboarding, transfers, and offboarding through event templates, activity sets, and cross-functional coordination.
ServiceNow Courses
No related courses found
Additional Program Highlights
Comprehensive study materials and resources
Professional resume building session
Master your interview skills
Real-world project demonstrations
Upcoming Batches
Can't find a batch you were looking for?
Who Should Take ServiceNow HRSD Training
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles For ServiceNow HRSD Training
ServiceNow HRSD Consultant
ServiceNow HRSD Developer
ServiceNow HRSD Technical Architect
ServiceNow HRSD Solution Architect
ServiceNow HR Service Delivery Specialist
ServiceNow HRSD Business Analyst
ServiceNow Employee Service Center Analyst
ServiceNow HR Case Management Specialist
ServiceNow HR Knowledge Management Specialist
ServiceNow HR Process Consultant
ServiceNow HR Portal Administrator
ServiceNow HRSD Implementation Lead
ServiceNow HRSD Consultant
ServiceNow HRSD Developer
ServiceNow HRSD Technical Architect
Key Projects
ServiceNow HRSD Training
Novatech Solution Pvt Ltd – HR Service Launch Pad
Scenario: Implemented ServiceNow HRSD solution to streamline employee case management knowledge articles onboarding workflows and secure HR data handling
Live Work:
- Configured HR case management
- Built onboarding workflows
- Enabled HR knowledge base
Deloitte – PeopleOps Delivery Hub
Scenario: Delivered enterprise HRSD implementation covering lifecycle events employee document management service catalog requests and compliance tracking
Live Work:
- Designed lifecycle event flows
- Configured HR service catalog
- Managed document templates
Apex Global Enterprises – Smart HR Support Model
Scenario: Executed structured HRSD deployment enabling automated employee queries case routing SLA monitoring and secure role based data access
Live Work:
- Implemented case routing rules
- Configured SLA monitoring
- Set role based permissions
BrightEdge Support Services – Unified HR Service Desk
Scenario: Rolled out ServiceNow HRSD modules integrating employee self service portal workflow automation and centralized HR case tracking platform
Live Work:
- Developed employee portal
- Automated HR approvals
- Created HR performance reports
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Knowledge Center
Recently Placed Candidates
Latest Hiring
News Highlights
Our Success Mantra
Commitment
- Ensuring quality training every day
Fulfillment
- Meeting learning goals with confidence
Accomplishment
- Students achieving industry-ready expertise
Our Learner Voice
Beyond Courses:
Additional Support We Provide
24/7 Support
LinkedIn Profile
Resume Writing
Alumni Sessions
Interview Preparation
Live Projects
What Makes TechPratham Training Different?
what is HRSD ?
what does hrsd cover
How does HRSD improve HR operations?
Does HRSD include automation features?
Can HRSD integrate with other HR tools?
Is HRSD a good career option?
Industry-Recognized Certification
India
View on Google MapsIndia
Noida Office
C-2, Sector-1, Noida, Uttar Pradesh - 201301
India
Hyderabad Office
LVS Arcade, 6th Floor, Hitech City, Hyderabad