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CoursesServiceNowServiceNow Implementation Specialist Certification

ServiceNow

ServiceNow Implementation Specialist Certification

The ServiceNow Implementation Specialist Certification Training gives you the knowledge and skills you need to set up, configure, and deploy ServiceNow apps. It gets you ready for the Certified Implementation Specialist (CIS) test.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

What is ServiceNow Implementation Specialist Certification?

This training is all about the best ways to set up ServiceNow, including how to configure applications, move data, integrate systems, and automate processes. You'll learn how to plan, deploy, and improve ServiceNow solutions in ITSM, HRSD, CSM, and other modules. You'll learn how to make successful implementations by working on real-world projects and scenarios. By the end, you'll be ready to pass the CIS exam and do well in ServiceNow consulting jobs.

Training Plan

About trainer

Working professional who is carrying more then 10 years of industry experience.

Decks

The candidate will get access to the presentation taken-up during the session.

Notes

Consolidated notes in word document.

Assignments

Assignments for every module will be covered.

MCQs

MCQs for every module covered in the session would be provided.

Video Recording

Daily Session would be recorded and shared to the candidate.

Dumps for Certification

We will provide dumps for the certification exam, which will help you to prepare for the exam.

Updated Content

We provide Generative AI Driven content By experts.

Projects

3 Live Projects will be provided for practice.

ServiceNow Implementation Specialist Certification Course Curriculum

ServiceNow Overview & Implementation Basics

Section 1

Understand platform basics and implementation methodology.

ServiceNow architecture

Implementation phases

Agile methodology

Deployment best practices

Implementation Methodology

Section 2

Understand ServiceNow’s project phases and best practices for successful implementations.

ServiceNow Implementation Methodology (SIM)

Project phases: Discover → Plan → Implement → Test → Deploy → Operate

Agile approach & Scrum fundamentals

Stakeholder engagement & requirement gathering

Application Configuration Fundamentals

Section 3

Configure forms, workflows, rules, and data structures to build enterprise solutions.

Creating & configuring forms, lists, and tables

Workflows, process maps, and catalog configuration

UI policies, business rules, and record producers

Data schema planning best practices

Integrations & Data Migration

Section 4

Connect ServiceNow with external systems and migrate clean, structured data into the platform

REST & SOAP integrations

MID Server and credentials management

Data migration: Import Sets, Transform Maps, data hygiene

External system orchestration

Service Portal & Omnichannel Experience

Section 5

Build user-friendly portals, workspaces, and digital engagement channels.

Portal pages, themes, widgets

Agent Workspace configuration (if applicable to module)

Digital engagement (chatbots, Virtual Agent)

Reporting, Dashboards & Performance Analytics

Section 6

Create reports and KPIs that track business performance and service efficiency.

Reports configuration for operational insights

PA indicators, breakdowns & analytics solutions

SLA/KPI configuration

Security & Compliance

Section 7

Secure application data using roles, policies, and compliance best practices.

Role-based access control (RBAC)

Policies, Audit & Compliance alignment

Data protection standards

Testing & Deployment

Section 8

Validate configuration and manage deployment through update sets and go-live operations.

User acceptance testing & regression testing

Update Sets, App Repo & versioning

Go-live readiness & hypercare support

Post-Implementation Success

Section 9

After implementing ServiceNow solutions, make sure there is stability and ongoing improvement.

Knowledge transfer & enablement

Platform governance & best practices

Continuous improvement & optimization metrics

Key Projects

ServiceNow Implementation Specialist Certification

ITSM Module Implementation

Implement the Incident, Problem, and Change Management modules in ServiceNow for a mid-size company, including automation of ticket assignment and SLA tracking.

HR Service Delivery Implementation

Set up and launch a self-service HR portal for new hires and employee requests, complete with workflows for approvals and case management.

ServiceNow Integration Project

Develop an integration between ServiceNow and an external CRM system, enabling seamless customer data synchronization and automated case creation.

ServiceNow Implementation Specialist Certification – Associate Training Program

Name: ServiceNow Implementation Specialist Certification
Rating: 5.0 (4890 reviews)

Category

Associate

Exam Name:

ServiceNow Implementation Specialist Certification – Associate

Exam Code:

N.A.

Exam Duration:

N.A.

Exam Format:

N.A.

Passing Score:

N.A.

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Frequently Asked Questions (FAQs)

What is the benefit of ServiceNow Implementation Specialist Certification?

The CIS Certification shows that you know how to set up and use ServiceNow solutions. It shows that you know how to deploy things in the real world, which makes you a good candidate for jobs like ServiceNow Consultant, Implementation Specialist, and Platform Architect.

Are there different Implementation Specialist tracks?

Yes — tracks include ITSM, HRSD, CSM, ITOM, ITAM, SecOps, and more depending on your domain expertise.

Which skills are tested in this certification?

You are tested on configuration, data migration, integrations, workflows, deployment, and platform best practices.

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