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CoursesServiceNowServiceNow IT Operations Management (ITOM) Implementation

ServiceNow

ServiceNow IT Operations Management (ITOM) Implementation

Get practical experience in Service Mapping, Event Management, and Cloud Automation by mastering ServiceNow IT Operations Management (ITOM) Implementation with Tech Pratham.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

What is ServiceNow IT Operations Management (ITOM) Implementation?

Take the ServiceNow ITOM Implementation course from Tech Pratham to improve your IT abilities. Discover how to use intelligent insights, automation, and monitoring to optimize operations. Learn the fundamentals of Cloud Orchestration, Event Management, and Discovery. With Tech Pratham, you can advance your career in IT operations and gain practical experience.

Training Plan

About trainer

Working professional who is carrying more then 10 years of industry experience.

Decks

The candidate will get access to the presentation taken-up during the session.

Notes

Consolidated notes in word document.

Assignments

Assignments for every module will be covered.

MCQs

MCQs for every module covered in the session would be provided.

Video Recording

Daily Session would be recorded and shared to the candidate.

Dumps for Certification

We will provide dumps for the certification exam, which will help you to prepare for the exam.

Updated Content

We provide Generative AI Driven content By experts.

Projects

3 Live Projects will be provided for practice.

ServiceNow IT Operations Management (ITOM) Implementation Course Curriculum

CMDB

Section 1

Learn to manage and maintain complete IT asset and configuration item data for better visibility and control.

CI Class Manager

IRE Engine

Discovery Set Up / Runset Discovery

Section 2

Discover network devices and applications automatically and populate the CMDB with real-time data.

Discovery Setup

MID Server Installation

Create & Test your Credential

Horizontal & Top-down Discovery

Probes, Sensors, Patterns

Horizontal Discovery Phase

Discovery Communication by MID Servers

Type of Discovery

IP Service Affinity

Discovery Configuration

Section 3

Configure and customize discovery settings to improve accuracy and performance of scanned results.

Configuration

Properties

Create Discovery Behaviours

Create Discovery CI Classification

Create Discovery Process Classification

Service Mapping

Section 4

Map business services and application dependencies to understand relationships and service impact.

Service Mapping Setup

MID Server Configuration for Service Mapping

Prerequisite for Top-down Discovery using Service Mapping

Reconciliation & Identification for Service Mapping

Security

Advanced Config

Event Management

Section 5

Monitor system events and alerts in real time to resolve issues faster and improve service health.

Setup

Integration

Constructed Colors & Icon

Event Rules

Migrate Alert Correlation Rule

Cloud Management

Section 6

Manage and automate cloud resources across multiple providers from a single ServiceNow interface.

Key Projects

ServiceNow IT Operations Management (ITOM) Implementation

Automated Infrastructure Discovery and CMDB Population

To automatically identify every server, application, and network device in an enterprise setting, use ServiceNow Discovery. For precise infrastructure visibility, create a comprehensive CMDB with relationship mapping and make sure that data is normalized.

Event Correlation and Incident Automation System

Set up ServiceNow Event Management to automatically create incidents with priority levels, correlate related events, and gather alerts from various monitoring tools (such as SolarWinds or Nagios). Use Orchestration to integrate workflows for automatic resolution.

Cloud Resource Optimization and Service Mapping

Create a multi-cloud service mapping configuration to show the relationships between cloud resources (AWS, Azure) and business services. To cut operating expenses, use ServiceNow Orchestration to automate the de-provisioning of idle instances.

ServiceNow IT Operations Management (ITOM) Implementation – Associate Training Program

Name: ServiceNow IT Operations Management (ITOM) Implementation
Rating: 5.0 (4890 reviews)

Category

Associate

Exam Name:

ServiceNow IT Operations Management (ITOM) Implementation – Associate

Exam Code:

N.A.

Exam Duration:

N.A.

Exam Format:

N.A.

Passing Score:

N.A.

Our Testimonials

Khyati Sharma

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I had a great experience learning at Tech Pratham. The courses were well-structured, up-to-date with the latest industry standards, and the instructors were extremely knowledgeable and supportive throughout my journey. Thanks to Tech Pratham, I was able to build a strong foundation in my technical skills!"

Ritika

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"My experience with Tech Pratham Institute has been excellent. The course content is well-updated according to industry standards, with a strong focus on practical learning. The faculty members are knowledgeable and very supportive, always clearing doubts with patience."

Ivan Silvester

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"As a student diving into the world of technology, discovering Tech Pratham has been a total game-changer for me. The way they break down complex topics into simple, easy-to-understand lessons is incredibly helpful, especially for someone who's just starting out."

Shubham Sinha

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I enrolled in the AWS Certification Program at Tech Pratham, and it was one of the best decisions for my career. The training was completely hands-on with real-time projects, and the instructors explained even complex cloud concepts in a very simple and practical way."

Neha Singh

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I joined Tech Pratham for the Workday Consultant Program 5 months ago. From day one till the completion of the course, I received full support from all the faculty members. Thanks to Tech Pratham, I have now successfully got placed and started my professional journey."

Chauhan Deco

3 weeks ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I had an excellent experience with Tech Pratham's data analytics training program. The course content was well-structured, up-to-date, and highly practical, covering tools like Excel, SQL, Python, and Power BI. Thanks to Tech Pratham, I now feel confident in my data analytics skills and have even landed my first job in the field."

Dimpy

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"Joining Tech Pratham Institute has been a life-changing decision for me. The support and encouragement I received from the faculty gave me the confidence to believe in myself. The environment here feels more like a family than just a classroom."

Amarjeet Kumar

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I joined Tech Pratham's SAP HCM course and it was a fantastic experience! The trainers explained complex HR modules in a very simple way, and the hands-on sessions helped me build real skills. Highly recommended for anyone looking to build a career in SAP HCM!"

Shashi Ranjan

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I had a wonderful learning experience with the Workday HCM course at Tech Pratham under Roy Sir's guidance. His teaching style is very clear, practical, and easy to understand even for beginners. The real-time examples and assignments made concepts crystal clear."

Akash Solanki

2 months ago

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Google Review

"My experience with the Ethical Hacking training session from Tech Pratham located in Noida was excellent. The trainers ensured we understood every concept thoroughly. The placement support was remarkable, leading to my successful employment. Choosing Tech Pratham was a life-changing decision for me."

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2 months ago

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Google Review

"I enrolled in the Data Analytics & Generative AI course at Tech Pratham and had a great learning experience. The curriculum is industry-relevant, and the trainers explain concepts clearly. The practical projects and tools like Python, SQL, Power BI, and AI models were especially helpful."

Shivshankar Singh

2 months ago

★ ★ ★ ★ (4/5)

Google Review

"I had a decent experience with Tech Pratham. The course content was strong, but there were a few delays in project support and doubt sessions. Faculty was knowledgeable, though response time could be improved. Overall, a good place to learn if you're patient and proactive."

Laxman Thakur

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I recently completed the Workday certification from Tech Pratham, and I must say it's one of the best IT training institutes in India. The trainers were industry experts, and the content was up-to-date. Highly recommend it for anyone serious about their tech career!"

S Vall

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"The sessions were very well-structured, covering both the functional and technical aspects in a clear and practical way. The trainer was incredibly knowledgeable, patient, and always willing to answer questions with real-world examples. The hands-on exercises helped me build confidence in navigating Workday."

Abdur Razzak Shaikh

2 months ago

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Google Review

"I joined TechPratham three months ago for the Odoo ERP course, and my experience so far has been excellent. The faculty is highly knowledgeable and supportive. They focus on practical learning by providing real-time projects, which has really helped me understand industry requirements."

Panchsheel Gautam

a month ago

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Google Review

"Tech Pratham is very well planned and organised. The staff takes keen interest in parting the knowledge. Also the staff very hardworking and meticulous. I have gained a lot from tech Pratham. I wish all the luck to the tech Pratham for their good work."

Frequently Asked Questions (FAQs)

How does ITOM differ from ITSM?

ITOM is concerned with the operations and underlying infrastructure that support IT services, whereas ITSM is concerned with managing IT services and workflows.

Why is ITOM important for modern enterprises?

Through proactive monitoring and AI-driven insights, ITOM increases efficiency, decreases downtime, automates procedures, and improves visibility.

Can ITOM be integrated with monitoring tools?

Yes, Tech Pratham explains how to set up the integrations between ITOM and SolarWinds, Nagios, Dynatrace, and other programs.

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