The ServiceNow ITSM Implementation course from Tech Pratham gives students the hands-on skills they need to manage IT operations and provide effective service.
Level
Advanced
Duration
8 Weeks
Placement Client
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About ServiceNow IT Service Management (ITSM) Implementation
The ServiceNow ITSM Implementation course from Tech Pratham offers comprehensive instruction on setting up and implementing ITSM modules. Learn how to automate workflows, manage incidents, and optimize service delivery. Get practical experience with real-world implementation situations. Learn the strategies and tools to propel IT service management's digital transformation.
Training Plan
About trainer
Working professional who is carrying more then 10 years of industry experience.
Decks & Updated Content
Access to updated presentation decks shared during live training sessions.
e-Book
E-book provided by TechPratham. All rights reserved.
Assignments & MCQs
Module-wise assignments and MCQs provided for practice.
Video Recording
Daily Session would be recorded and shared to the candidate.
Projects
Live projects will be provided for hands-on practice.
Resume Building
Expert-guided resume building with industry-focused content support.
Interview Preparation
Comprehensive interview preparation with real-time scenario practice.
ServiceNow IT Service Management (ITSM) Implementation Course Curriculum
Change Management
Effectively manage IT changes through risk management, approvals, and planning.
Request Management & Service Catalog
Create intuitive service catalogs and automate the process of fulfilling requests.
Knowledge Management
Facilitate self-service assistance by means of efficient knowledge exchange.
CMDB & Asset Management
For dependable IT operations, keep your configuration and asset data up to date.
Automation & Scripting
Use integrations, flows, and scripts to automate ITSM procedures.
Reports & Dashboards
Use real-time dashboards, KPIs, and customized reports to obtain insights.
ServiceNow Courses
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Who Should Take ServiceNow IT Service Management (ITSM) Implementation
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Working Professionals
Ops/Administrators/HR
Developers
BA/QA Engineers
Cloud / Infra
IT Professionals
Non-IT Career Switchers
Fresh Graduates
Job Roles For ServiceNow IT Service Management (ITSM) Implementation
ServiceNow ITSM Consultant
ServiceNow ITSM Developer
ServiceNow ITSM Technical Architect
ServiceNow ITSM Solution Architect
ServiceNow Platform Administrator
ServiceNow Implementation Specialist
ServiceNow Business Analyst
ServiceNow Process Consultant
ServiceNow Integration Developer
ServiceNow CMDB Analyst
ServiceNow Incident Manager
ServiceNow Change Management Consultant
ServiceNow ITSM Consultant
ServiceNow ITSM Developer
ServiceNow ITSM Technical Architect
Key Projects
ServiceNow IT Service Management (ITSM) Implementation
Novatech Solution Pvt Ltd – IT Care Operations Hub
Scenario: Implemented ServiceNow ITSM modules to centralize incident problem and change management enabling SLA governance structured workflows and reporting controls
Live Work:
- Configured incident management
- Designed SLA escalation rules
- Created operational dashboards
Deloitte – Service Bridge Initiative
Scenario: Deployed enterprise ServiceNow ITSM solution aligning CMDB request fulfillment and change control processes with governance standards and automation strategy
Live Work:
- Built request fulfillment flows
- Standardized change lifecycle
- Maintained CMDB integrity
Apex Global Enterprises – Prime IT Support Model
Scenario: Transformed legacy ticketing into ServiceNow ITSM platform integrating problem management knowledge base automation and structured escalation matrix
Live Work:
- Migrated historical ticket data
- Configured knowledge articles
- Implemented approval workflows
BrightEdge Support Services – SmartOps Service Framework
Scenario: Rolled out structured ServiceNow ITSM environment improving service visibility asset linkage compliance tracking and operational performance monitoring
Live Work:
- Linked assets with incidents
- Configured performance reports
- Enabled role based access
Placement Process
Live Class with Industry Use Cases
- Interactive learning
- Real-world examples
- Expert guidance
- Doubt resolution
Daily Assignment & Weekly Assessments
- Hands-on practice
- Concept reinforcement
- Weekly evaluation
- Timely feedback
Project Testing & Deployment
- Project development
- Testing practice
- Deployment exposure
- Portfolio creation
Interview Preparation (Mock, PD, Alumni Session)
- Mock interviews
- Personal development
- Alumni guidance
- Confidence building
Resume Building
- Resume crafting
- Industry-focused format
- Skills highlighting
- Professional presentation
Placement
- Job assistance
- Interview support
- Career guidance
- Opportunity access
Knowledge Center
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Course FAQs
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Industry-Recognized Certification
India
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Noida Office
C-2, Sector-1, Noida, Uttar Pradesh - 201301
India
Hyderabad Office
LVS Arcade, 6th Floor, Hitech City, Hyderabad