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CoursesServiceNowServiceNow IT Service Management (ITSM) Implementation

ServiceNow

ServiceNow IT Service Management (ITSM) Implementation

The ServiceNow ITSM Implementation course from Tech Pratham gives students the hands-on skills they need to manage IT operations and provide effective service.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

What is ServiceNow IT Service Management (ITSM) Implementation?

The ServiceNow ITSM Implementation course from Tech Pratham offers comprehensive instruction on setting up and implementing ITSM modules. Learn how to automate workflows, manage incidents, and optimize service delivery. Get practical experience with real-world implementation situations. Learn the strategies and tools to propel IT service management's digital transformation.

Training Plan

About trainer

Working professional who is carrying more then 10 years of industry experience.

Decks

The candidate will get access to the presentation taken-up during the session.

Notes

Consolidated notes in word document.

Assignments

Assignments for every module will be covered.

MCQs

MCQs for every module covered in the session would be provided.

Video Recording

Daily Session would be recorded and shared to the candidate.

Dumps for Certification

We will provide dumps for the certification exam, which will help you to prepare for the exam.

Updated Content

We provide Generative AI Driven content By experts.

Projects

3 Live Projects will be provided for practice.

ServiceNow IT Service Management (ITSM) Implementation Course Curriculum

Introduction to ServiceNow & ITSM

Section 1

Learn about the fundamentals of ITSM and the ServiceNow platform.

Overview of ServiceNow and ITIL-based ITSM processes

Core ITSM applications: Incident, Problem, Change, Request

Roles and responsibilities in an ITSM implementation

ServiceNow Architecture & Setup

Section 2

Comprehend the structure of the platform and get your instance ready for configuration.

Understanding platform architecture and navigation

User, role, and permission management

Overview of CMDB and data model

Incident Management

Section 3

Learn how to effectively handle incidents by using reporting and automation.

Configuring incident forms, priorities, and SLAs

Automating assignments and notifications

Building reports and dashboards for incidents

Problem Management

Section 4

Reduce reoccurring problems by implementing structured problem resolution.

Setting up problem workflows and tasks

Root cause analysis and known error database

Linking problems to incidents and changes

Change Management

Section 5

Effectively manage IT changes through risk management, approvals, and planning.

Configuring change types and approval workflows

Implementing CAB and risk assessment

Using change calendar for scheduling

Request Management & Service Catalog

Section 6

Create intuitive service catalogs and automate the process of fulfilling requests.

Creating catalog items and order guides

Designing approval workflows with Flow Designer

Customizing Service Portal for end users

Knowledge Management

Section 7

Facilitate self-service assistance by means of efficient knowledge exchange.

Creating and publishing knowledge articles

Setting access and approval rules

Integrating knowledge with incidents and problems

CMDB & Asset Management

Section 8

For dependable IT operations, keep your configuration and asset data up to date.

Understanding CIs and relationships

Linking CMDB with ITSM processes

Basic discovery and asset tracking setup

Automation & Scripting

Section 9

Use integrations, flows, and scripts to automate ITSM procedures.

Using Flow Designer and Workflow Editor

Configuring business rules and client scripts

Integrating ITSM with REST APIs and notifications

Reports & Dashboards

Section 10

Use real-time dashboards, KPIs, and customized reports to obtain insights.

Building ITSM reports and visual dashboards

Tracking KPIs and SLAs

Using Performance Analytics for insights

Testing & Deployment

Section 11

With appropriate testing and support plans, you can guarantee a seamless ITSM rollout.

Implementation best practices and testing

UAT and go-live checklist

Post-deployment support activities

Advanced Topics

Section 12

Examine cutting-edge ITSM features to deliver services intelligently.

ITSM Pro: Agent Workspace and Predictive Intelligence

Virtual Agent and chatbot integration

External tool integrations (Jira, Teams, Slack)

Key Projects

ServiceNow IT Service Management (ITSM) Implementation

Incident Management Automation Project

Create and set up the entire incident lifecycle in ServiceNow, from opening a ticket to resolving it. Use Flow Designer to automate notifications, escalation, and priority assignment. Install dashboards to track team performance and SLA adherence in real time.

End-to-End Change Management Workflow

Create a comprehensive change management procedure that includes CAB scheduling, risk assessment, and approval. Set up calendar integrations and automated alerts for anticipated changes. For precise impact tracking, make sure each change is connected to CI records in the CMDB.

Service Catalog and Request Automation

Create a dynamic service catalog with multiple catalog items and order guides. Automate request approvals and task assignments using workflows. Customize the Service Portal for a user-friendly request submission and tracking experience.

ServiceNow IT Service Management (ITSM) Implementation – Associate Training Program

Name: ServiceNow IT Service Management (ITSM) Implementation
Rating: 5.0 (4890 reviews)

Category

Associate

Exam Name:

ServiceNow IT Service Management (ITSM) Implementation – Associate

Exam Code:

N.A.

Exam Duration:

N.A.

Exam Format:

N.A.

Passing Score:

N.A.

Our Testimonials

Khyati Sharma

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I had a great experience learning at Tech Pratham. The courses were well-structured, up-to-date with the latest industry standards, and the instructors were extremely knowledgeable and supportive throughout my journey. Thanks to Tech Pratham, I was able to build a strong foundation in my technical skills!"

Ritika

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"My experience with Tech Pratham Institute has been excellent. The course content is well-updated according to industry standards, with a strong focus on practical learning. The faculty members are knowledgeable and very supportive, always clearing doubts with patience."

Ivan Silvester

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"As a student diving into the world of technology, discovering Tech Pratham has been a total game-changer for me. The way they break down complex topics into simple, easy-to-understand lessons is incredibly helpful, especially for someone who's just starting out."

Shubham Sinha

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I enrolled in the AWS Certification Program at Tech Pratham, and it was one of the best decisions for my career. The training was completely hands-on with real-time projects, and the instructors explained even complex cloud concepts in a very simple and practical way."

Neha Singh

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I joined Tech Pratham for the Workday Consultant Program 5 months ago. From day one till the completion of the course, I received full support from all the faculty members. Thanks to Tech Pratham, I have now successfully got placed and started my professional journey."

Chauhan Deco

3 weeks ago

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Google Review

"I had an excellent experience with Tech Pratham's data analytics training program. The course content was well-structured, up-to-date, and highly practical, covering tools like Excel, SQL, Python, and Power BI. Thanks to Tech Pratham, I now feel confident in my data analytics skills and have even landed my first job in the field."

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2 months ago

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Google Review

"Joining Tech Pratham Institute has been a life-changing decision for me. The support and encouragement I received from the faculty gave me the confidence to believe in myself. The environment here feels more like a family than just a classroom."

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2 months ago

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Google Review

"I joined Tech Pratham's SAP HCM course and it was a fantastic experience! The trainers explained complex HR modules in a very simple way, and the hands-on sessions helped me build real skills. Highly recommended for anyone looking to build a career in SAP HCM!"

Shashi Ranjan

2 months ago

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Google Review

"I had a wonderful learning experience with the Workday HCM course at Tech Pratham under Roy Sir's guidance. His teaching style is very clear, practical, and easy to understand even for beginners. The real-time examples and assignments made concepts crystal clear."

Akash Solanki

2 months ago

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Google Review

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2 months ago

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Google Review

"I enrolled in the Data Analytics & Generative AI course at Tech Pratham and had a great learning experience. The curriculum is industry-relevant, and the trainers explain concepts clearly. The practical projects and tools like Python, SQL, Power BI, and AI models were especially helpful."

Shivshankar Singh

2 months ago

★ ★ ★ ★ (4/5)

Google Review

"I had a decent experience with Tech Pratham. The course content was strong, but there were a few delays in project support and doubt sessions. Faculty was knowledgeable, though response time could be improved. Overall, a good place to learn if you're patient and proactive."

Laxman Thakur

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"I recently completed the Workday certification from Tech Pratham, and I must say it's one of the best IT training institutes in India. The trainers were industry experts, and the content was up-to-date. Highly recommend it for anyone serious about their tech career!"

S Vall

2 months ago

★ ★ ★ ★ ★ (5/5)

Google Review

"The sessions were very well-structured, covering both the functional and technical aspects in a clear and practical way. The trainer was incredibly knowledgeable, patient, and always willing to answer questions with real-world examples. The hands-on exercises helped me build confidence in navigating Workday."

Abdur Razzak Shaikh

2 months ago

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Google Review

"I joined TechPratham three months ago for the Odoo ERP course, and my experience so far has been excellent. The faculty is highly knowledgeable and supportive. They focus on practical learning by providing real-time projects, which has really helped me understand industry requirements."

Panchsheel Gautam

a month ago

★ ★ ★ ★ ★ (5/5)

Google Review

"Tech Pratham is very well planned and organised. The staff takes keen interest in parting the knowledge. Also the staff very hardworking and meticulous. I have gained a lot from tech Pratham. I wish all the luck to the tech Pratham for their good work."

Frequently Asked Questions (FAQs)

What is ServiceNow ITSM Implementation?

It involves setting up and implementing ServiceNow-based IT service management workflows to optimize IT support and operations.

What does Tech Pratham teach about ServiceNow architecture?

Data schema, user roles, and the smooth integration of ITSM modules by the ServiceNow platform will all be covered.

Why should I learn ServiceNow ITSM Implementation?

It teaches you how to automate incident, change, and request management and helps you become an expert in ITIL-based service delivery.

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