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ServiceNow Now Assist Training
ServiceNow

ServiceNow Now Assist Training

ServiceNow Now Assist Training helps learners build practical skills in Now Assist, Generative AI, AI-powered assistance, natural-language interactions, and intelligent ServiceNow workflows.

5/5(4,890 Reviews)

Level

Advanced

Duration

4 Weeks

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About ServiceNow Now Assist Training

ServiceNow Now Assist Training helps professionals understand how Now Assist and Generative AI can be applied within the ServiceNow platform to improve productivity, service delivery, and workflow efficiency.

The training covers Now Assist capabilities, Generative AI, AI-powered summarization, content generation, knowledge assistance, natural-language interactions, and AI-assisted workflows. Learners explore practical use cases across ITSM, ITOM, HRSD, CSM, and knowledge management.

Through practical scenarios and hands-on exercises, learners understand how Now Assist Training in ServiceNow can support service teams with information processing, workflow productivity, and AI-assisted service experiences. The course is suitable for ServiceNow developers, administrators, consultants, ITSM professionals, and learners building skills in Generative AI in ServiceNow.

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Training Plan

01
About trainer

About trainer

Working professional who is carrying more than 10 years of industry experience.

02
Decks & Updated Content

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03
e-Book

e-Book

E-book provided by TechPratham. All rights reserved.

04
Assignments & MCQs

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05
Video Recording

Video Recording

Daily Session would be recorded and shared to the candidate.

06
Projects

Projects

Live projects will be provided for hands-on practice.

07
Resume Building

Resume Building

Expert-guided resume building with industry-focused content support.

08
Interview Preparation

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow Now Assist Training Curriculum

Module 1: Now Assist Fundamentals

 Understand Now Assist and its role in ServiceNow, including AI-powered assistance, Generative AI capabilities, productivity features, and practical enterprise service-management use cases.

Introduction to Now Assist
Now Assist capabilities
Generative AI fundamentals
AI-powered assistance
Now Assist use cases
Enterprise AI applications

Module 2: Generative AI in ServiceNow

Learn how Generative AI can support content generation, summarization, knowledge assistance, natural-language interactions, and productivity across supported ServiceNow workflows.

Generative AI fundamentals
AI-generated content
AI summarization
Knowledge assistance
Natural-language interactions
AI productivity

Module 3: Now Assist Features and Capabilities

Explore core Now Assist capabilities and understand how AI-powered features can assist users with information processing, content, cases, knowledge, and service-management activities.

Now Assist features
AI-assisted summarization
Content generation
Knowledge assistance
Case assistance
Productivity support
Service experience

Module 4: Now Assist for ITSM

Understand how Now Assist can support ITSM workflows through AI-assisted incident, problem, change, knowledge, and service-request activities.

Incident management
Incident summarization
Problem management
Change management
Knowledge management
Service requests
ITSM productivity

Module 5: Now Assist for ITOM

Explore how AI-assisted capabilities can support IT operations through operational information, service visibility, incident assistance, and productivity-focused ITOM workflows.

AI in ITOM
Operational insights
Service visibility
Incident assistance
Infrastructure information
ITOM workflows

Module 6: Now Assist for HRSD and CSM

Learn how Now Assist can support employee and customer service experiences through case assistance, knowledge support, natural-language interactions, and service workflows.

HR case assistance
Employee service
Knowledge assistance
Customer case support
Customer service workflows
Self-service experiences

Module 7: Prompting and Natural-Language Interactions

Learn how clear natural-language instructions and task context can help users interact effectively with supported AI capabilities and improve productivity within ServiceNow.

Prompting fundamentals
Prompt structure
Context and instructions
Task-based prompts
AI response evaluation
Natural-language interactions

Module 8: AI-Powered ServiceNow Workflows

 Understand how Now Assist and AI capabilities can work with ServiceNow workflows to reduce repetitive tasks, improve productivity, and support more efficient service delivery.

AI-assisted workflows
Workflow automation
AI-supported tasks
Service operations
Human-AI collaboration
Workflow productivity

Module 9: Now Assist Configuration Concepts

Understand the foundational concepts involved in working with Now Assist, including AI skills, user access, supported experiences, governance, security, and responsible AI adoption.

Configuration concepts
AI skills
User roles and access
AI governance
Security considerations
Responsible AI

Topic 10: Hands-On Now Assist Projects

Apply Now Assist concepts through practical scenarios involving summarization, knowledge assistance, content generation, AI-supported service workflows, and enterprise productivity use cases.

Incident assistance project
Case summarization
Knowledge assistance
Service request scenario
Content generation
Employee service scenario
End-to-end use case

ServiceNow Courses

No related courses found

Additional Program Highlights

Learning Materials

Comprehensive study materials and resources

HD
Resume Writing

Professional resume building session

HD
Interview Preparation

Master your interview skills

HD
Live Project Demo

Real-world project demonstrations

HD

Upcoming Batches

Can't find a batch you were looking for?

Who Should Join This Course?

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Career Opportunities After ServiceNow Now Assist Training

ServiceNow Consultant

ServiceNow Developer

ServiceNow Administrator

Key Projects

ServiceNow Now Assist Projects

Infosys

Infosys – AI-Assisted ITSM Workflow

Scenario: Design an AI-assisted ITSM scenario that helps service teams process incident information, create summaries, support knowledge discovery, and reduce repetitive service tasks.

Live Work:

  • Create incident assistance scenarios
  • Practice case summarization
  • Build knowledge support use cases
Outcome: Improved service workflow productivity
Deloitte

Deloitte – Now Assist Service Desk

Scenario: Develop a service-desk scenario using Now Assist capabilities to support agents with summaries, knowledge assistance, content generation, and service interactions.

Live Work:

  • Create service assistance scenarios
  • Build summarization workflows
  • Test AI-assisted productivity
Outcome: Faster service-desk assistance
Saint Gobin

Saint Gobin – AI Knowledge Assistance

Scenario: Create a knowledge-support scenario where AI assistance helps service users discover and process relevant information during common service-management activities.

Live Work:

  • Design knowledge scenarios
  • Test AI-assisted responses
  • Evaluate information relevance
Outcome: Faster knowledge discovery
WNS

WNS – Employee Service AI

Scenario: Create an employee-service scenario where AI assists with service requests, knowledge discovery, case information, and workflow-based support.

Live Work:

  • Design employee AI assistance
  • Map HR service workflows
  • Create knowledge scenarios
Outcome: Improved employee service experience
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Our Success Mantra

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Commitment

  • Ensuring quality training every day

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Fulfillment

  • Meeting learning goals with confidence

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Accomplishment

  • Students achieving industry-ready expertise

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Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

What is Now Assist in ServiceNow?

What is Now Assist AI Training?

What can Now Assist do?

How does Now Assist use Generative AI?

Is Now Assist useful for ITSM?

What skills are needed to learn Now Assist?

What is Now Assist?

How does Now Assist use Generative AI?

What are common Now Assist use cases?

How can Now Assist improve ITSM?

What is the difference between Now Assist and Agentic AI?

ServiceNow Now Assist Training Certification

The ServiceNow Now Assist Training Certification demonstrates your structured learning and practical understanding of Now Assist, Generative AI, AI-powered assistance, prompting, summarization, knowledge support, and AI-assisted ServiceNow workflows. Through the training, learners build knowledge of how Now Assist can be applied across supported ITSM, ITOM, HRSD, and CSM use cases. The certification can help learners showcase their Now Assist skills on their resume and professional profiles while preparing for AI-focused ServiceNow roles. This is a course completion certification and should not be represented as an official ServiceNow vendor certification.

Industry-Recognized Certification

Certificate
ServiceNow Now Assist Training Certification

News Highlights

TechPratham Introduces Hire-Train-Deploy Model to Transform HR & ERP Talent in the AI Era
TechPratham Empowering Future Professionals Through AI-Focused HR & ERP Training

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