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ServiceNow Training in Bangalore
High Demanding

ServiceNow Training in Bangalore

We provide industry-focused ServiceNow Training in Bangalore with expert trainers, real-time projects, CSA certification guidance, and placement support for a successful IT career.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

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About ServiceNow Training in Bangalore

Looking for the best ServiceNow Training in Bangalore? Tech Pratham offers industry-oriented training designed for freshers and working professionals who want to build a successful career in ServiceNow. Our comprehensive course covers IT Service Management (ITSM), Incident, Problem and Change Management, CMDB, Service Catalog, Flow Designer, Business Rules, Client Scripts, UI Policies, Reporting, and real-time project implementation. Learn from experienced trainers through live interactive sessions, hands-on labs, and practical assignments that reflect real enterprise environments. We also provide CSA certification guidance, interview preparation, resume-building support, and placement assistance to help you secure opportunities with leading IT companies in Bangalore and across India. Whether you're aiming to start your IT career or upskill for better opportunities, our ServiceNow Training in Bangalore equips you with the practical knowledge and confidence required to succeed in today's competitive job market.

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Training Plan

01
About trainer

About trainer

Working professional who is carrying more then 10 years of industry experience.

02
Decks & Updated Content

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03
e-Book

e-Book

E-book provided by TechPratham. All rights reserved.

04
Assignments & MCQs

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05
Video Recording

Video Recording

Daily Session would be recorded and shared to the candidate.

06
Projects

Projects

Live projects will be provided for hands-on practice.

07
Resume Building

Resume Building

Expert-guided resume building with industry-focused content support.

08
Interview Preparation

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow Certification Course Syllabus

Introduction to ServiceNow

Learn the fundamentals of ServiceNow, its cloud-based architecture, navigation, platform capabilities, and how organizations use it to automate IT services and enterprise workflows.

What is ServiceNow?
What is ServiceNow?
ServiceNow Architecture
Platform Overview
Navigation
User Interface
Applications & Modules
Roles & Responsibilities

ServiceNow Administration

Understand the core administrative functions of ServiceNow, including user management, groups, roles, security settings, and instance configuration required for daily operations.

User Administration
Groups
Roles
Tables
Forms
Lists
Dictionary
Update Sets
Import Sets

IT Service Management (ITSM)

Master ITSM concepts including incident, problem, change, request, and knowledge management to streamline IT operations using ServiceNow best practices.

Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
SLA Management
Service Level Agreements

Service Catalog

Learn how to design and manage service catalogs, catalog items, record producers, variables, and workflows to automate employee and customer service requests.

Catalog Items
Record Producers
Variables
Variable Sets
Order Guides
Catalog Client Scripts
Catalog UI Policies

CMDB (Configuration Management Database)

Understand how CMDB stores IT assets and configuration items, helping organizations manage infrastructure relationships and improve operational visibility.

CI Classes
CI Relationships
Discovery Basics
Asset Management
CMDB Health
Identification Rules

Flow Designer

Build modern workflow automation using Flow Designer to automate approvals, notifications, integrations, and repetitive business processes without coding.

Flow Designer
Actions
Subflows
Spokes
Triggers
Conditions
Approvals
Notifications

Business Rules

Learn to automate backend logic using Business Rules that execute before, after, or during database operations to improve process efficiency.

Before Rules
After Rules
Async Rules
Display Rules
GlideRecord
Conditions
Scripts

Client Scripts

Understand how Client Scripts improve user experience by validating forms, controlling field behavior, and executing client-side JavaScript.

onLoad
onChange
onSubmit
Client-side Validation
GlideForm
UI Actions

UI Policies

Learn how UI Policies dynamically control field visibility, mandatory fields, and read-only settings without writing complex scripts.

UI Policies
UI Policy Actions
Mandatory Fields
Visible Fields
Read-only Fields
Conditions

Access Control Lists (ACL)

Master ServiceNow security using Access Control Lists to protect records, fields, and application data through role-based permissions.

ACL Basics
Table ACL
Field ACL
Role-based Security
Scripted ACL
Security Debugging

Notifications & Email

Configure automated email notifications and event-driven communication to keep users informed about approvals, incidents, and requests.

Notifications
Events
Email Templates
Mail Scripts
Event Registry
Email Logs

Reporting & Dashboards

Create reports and dashboards that provide real-time business insights using charts, metrics, filters, and performance analytics.

Reports
Charts
Dashboards
Filters
Performance Analytics
Scheduled Reports

Integration Fundamentals

Learn how ServiceNow integrates with external applications using REST APIs, SOAP services, IntegrationHub, and web services.

REST API
SOAP API
IntegrationHub
JSON
XML
Authentication
MID Server

ServiceNow Scripting

Develop scripting skills using JavaScript and Glide APIs to customize applications, automate workflows, and extend ServiceNow functionality.

JavaScript Basics
GlideRecord
GlideSystem
Script Includes
Background Scripts
Fix Scripts

Real-Time Projects

Gain practical experience by working on enterprise-level ServiceNow projects that simulate real business scenarios and improve job readiness.

Incident Portal
Employee Onboarding
HR Service Portal
Asset Management
Approval Workflow
Change Requests
Service Catalog Project

CSA Certification Preparation

Prepare for the ServiceNow Certified System Administrator (CSA) exam with mock tests, interview questions, practical labs, and exam-focused guidance.

CSA Exam Pattern
Mock Tests
Practice Labs
Interview Questions
Certification Tips
Best Practices

High Demanding Courses

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Additional Program Highlights

Learning Materials

Comprehensive study materials and resources

HD
Resume Writing

Professional resume building session

HD
Interview Preparation

Master your interview skills

HD
Live Project Demo

Real-world project demonstrations

HD

Upcoming Batches

Can't find a batch you were looking for?

Who Should Enroll ServiceNow Course

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Career Opportunity After ServiceNow Certification

ServiceNow Administrator

Junior ServiceNow Developer

ServiceNow Support Analyst

Key Projects

ServiceNow Certification Training

Infosys

InfosysITSM Support Automation


Scenario: Worked on a Bangalore-based enterprise ITSM project to automate incident, change, and request workflows for faster support operations across multiple business teams.

Live Work:

  • Configure incident workflows
  • Setup change approvals
  • Create SLA escalation rules
Outcome: Reduced ticket resolution time
Wipro

WiproHR Request Portal


Scenario: Developed a Bangalore HR service portal to manage onboarding requests, approvals, and employee services with centralized access and workflow automation.

Live Work:

  • Build HR request catalog
  • Configure approval flow
  • Setup email notifications
Outcome: Improved HR request handling
Accenture

Accenture Cloud Alert Integration


Scenario: Implemented a Bangalore cloud operations project integrating monitoring tools with ServiceNow for automatic incident creation and priority routing.

Live Work:

  • Integrate alerts via REST API
  • Auto-create incidents
  • Configure assignment logic
Outcome: Faster incident response time
Deloitte

DeloitteAsset Lifecycle Track


Scenario: Worked on a Bangalore asset management project to track procurement, allocation, maintenance, and disposal of IT hardware across departments.

Live Work:

  • Configure asset records
  • Build lifecycle workflow
  • Generate usage reports
Outcome: Improved asset visibility
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Our Success Mantra

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Commitment

  • Ensuring quality training every day

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Fulfillment

  • Meeting learning goals with confidence

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Accomplishment

  • Students achieving industry-ready expertise

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Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

What is ServiceNow Training in Bangalore?

Who Should Join ServiceNow Training in Bangalore?

Why Should You Learn ServiceNow in Bangalore?

What Will You Learn in Our ServiceNow Course?

Is Coding Required to Learn ServiceNow?

 Does the Course Include Real-Time Projects?

What is the difference between Incident, Problem, and Change Management?

How would you troubleshoot an incident that is not auto-assigned to the correct support group?

What is ACL and how does it improve platform security?

Explain Glide Record and where it is used in real projects.

What is the difference between Client Script and UI Policy?

A form is loading slowly in production. How would you investigate?

ServiceNow Certification Guide – CSA & CAD Overview

ServiceNow certifications are globally recognized credentials that validate your practical skills in platform administration, workflow automation, application development, and enterprise service management. For students joining this course, the two most valuable certifications are CSA (Certified System Administrator) and CAD (Certified Application Developer). These certifications help improve job opportunities, salary growth, and professional credibility in India and global IT markets.


CSA – Certified System Administrator

The CSA certification is the ideal starting point for beginners and professionals who want to build strong knowledge of ServiceNow administration. It covers platform navigation, tables, forms, users, roles, ACL security, Service Catalog, Flow Designer, reporting, and core system configuration.


CSA Exam Highlights

  • Exam Name: ServiceNow Certified System Administrator
  • Duration: 90 Minutes
  • Format: Multiple Choice Questions
  • Questions: Approx. 60
  • Mode: Online Proctored
  • Validity: Certification Maintenance Program (CMP)

Best For: Freshers, Administrators, Support Engineers, Analysts, ITSM professionals, Consultants.


CAD – Certified Application Developer

The CAD certification is best for candidates who want to build custom applications and advanced solutions on the ServiceNow platform. It covers scripting, database design, UI customization, integrations, Flow Designer, security controls, and scoped application development.


CAD Exam Highlights

  • Exam Name: ServiceNow Certified Application Developer
  • Duration: 90 Minutes
  • Format: Multiple Choice Questions
  • Questions: Approx. 60
  • Mode: Online Proctored
  • Validity: CMP with release updates

Best For: Developers, Administrators moving to development, JavaScript professionals, Technical Consultants.


Which Certification Should You Choose?

  • CSA is best for beginner, admin, and support roles.
  • CAD is best for development and advanced technical careers.
  • Many professionals complete CSA first, then CAD for better career growth.


Why Join This Course?

Our training helps learners prepare for CSA and CAD certification with updated syllabus, mock tests, live projects, interview preparation, and real-time practical experience to become job-ready for top companies in India and global markets.

Industry-Recognized Certification

Certificate
ServiceNow Certification

News Highlights

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