CSA – Certified System Administrator Complete Guide
The Certified System Administrator (CSA) exam validates foundational knowledge gained after completing ServiceNow training. It assesses understanding of platform navigation, data schema, tables, forms, lists, users and roles, Access Controls (ACLs), Service Catalog, Flow Designer, reporting, dashboards, and basic configuration. The exam measures a candidate’s ability to administer and maintain the ServiceNow platform using best practices. Achieving CSA certification demonstrates readiness to support implementations, manage configurations, handle user administration, and contribute effectively to enterprise ServiceNow projects across IT and business domains.
CSA Exam Details :
Exam Name: ServiceNow Certified System Administrator (CSA)
Exam Fee: $300 USD (Standard Global Price)
Exam Duration: 90 Minutes
Exam Format: Multiple Choice Questions
Number of Questions: 60 Questions
Passing Score: Not publicly disclosed; results reported as Pass or Fail based on scaled scoring
Mode: Online Proctored
Certification Validity: Requires ongoing participation in the Certification Maintenance Program (CMP) and completion of release-based delta exams
Recommended For : Entry-level ServiceNow professionals, System Administrators, Business Analysts, Support Engineers, and Consultants beginning their ServiceNow career
Prerequisites : No mandatory certification prerequisite; however, completion of official ServiceNow Fundamentals training is required to unlock exam eligibility. 3–6 months of hands-on platform experience is strongly recommended.
Note : The CSA exam focuses on core platform administration concepts rather than advanced development. Strong practical understanding of tables, security, data relationships, automation tools, and reporting is essential for success.
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