This project focuses on designing a complete case-handling workflow inside Dynamics 365 Customer Service. Students build automated ticket creation, routing rules, SLA timelines, and escalation paths. It includes configuring a knowledge base, customer communication templates, and service queues. The project helps learners understand real-world service operations and how businesses streamline support efficiency.

In this project, learners create a full sales lifecycle within Dynamics 365 Sales, covering leads, opportunities, and forecasting dashboards. Activities include customizing forms, building business process flows, and configuring automated follow-ups. Students also design reports using Power BI for performance tracking. The project develops strong functional and analytical insights into sales operations in modern organizations.

This project involves setting up a complete inventory and order management cycle using Dynamics 365 ERP modules. Students configure product catalogs, stock levels, purchase orders, and vendor management workflows. Automation is added for order approvals, stock alerts, and billing integration. The project offers hands-on ERP experience aligned with real retail business processes.