Start typing to search courses...

Type in the search box to find courses
CoursesServiceNow
ServiceNow Testing Training (QA)
ServiceNow

ServiceNow Testing Training (QA)

Master ServiceNow Testing with live online training, real-time projects, certification guidance, and placement support. Learn manual testing, automation, ATF, and QA best practices.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Week

Enquire This Course

About
Training Plan
Course Curriculum
New Batch
Projects
Certificate
Testimonials
FAQ
Interview FAQ

Placement Client

Accenture Logo
AWS Logo
Capgemini Logo
Deloitte Logo
Genpact Logo
HP Logo
Intel Logo
Microsoft Logo
Infosys Logo
Zoho Logo
Zelis Logo
Wipro Logo
Saint Gobain Logo
ONX Logo
Nava Logo
Infosys Logo
HCL Logo
Egon Zehnder Logo
Cognizant Logo
Bosch Logo
Bank of America Logo
Accenture Logo
AWS Logo
Capgemini Logo
Deloitte Logo
Genpact Logo
HP Logo
Intel Logo
Microsoft Logo
Infosys Logo
Zoho Logo
Zelis Logo
Wipro Logo
Saint Gobain Logo
ONX Logo
Nava Logo
Infosys Logo
HCL Logo
Egon Zehnder Logo
Cognizant Logo
Bosch Logo
Bank of America Logo

About ServiceNow Testing Training (QA)

ServiceNow Testing Training in India by Tech Pratham is designed for aspiring QA professionals, software testers, automation engineers, and IT professionals who want to build expertise in testing ServiceNow applications. This comprehensive online training covers ServiceNow platform fundamentals, manual testing, Automated Test Framework (ATF), test planning, test case design, regression testing, functional testing, integration testing, defect management, and quality assurance best practices. Learners gain practical experience through real-time projects, hands-on labs, and enterprise testing scenarios that simulate real business environments. The course also introduces ServiceNow workflows, forms, catalogs, business rules, client scripts, APIs, and testing methodologies to help participants understand end-to-end platform validation. With expert-led live sessions, certification guidance, interview preparation, resume support, and placement assistance, this program prepares learners for roles such as ServiceNow QA Engineer, ServiceNow Tester, Automation Tester, and Quality Assurance Analyst. Whether you're a fresher or an experienced testing professional, this course provides the practical skills required to succeed in the growing ServiceNow ecosystem.

Video Thumbnail

Training Plan

01
About trainer

About trainer

Working professional who is carrying more than 10 years of industry experience.

02
Decks & Updated Content

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03
e-Book

e-Book

E-book provided by TechPratham. All rights reserved.

04
Assignments & MCQs

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05
Video Recording

Video Recording

Daily Session would be recorded and shared to the candidate.

06
Projects

Projects

Live projects will be provided for hands-on practice.

07
Resume Building

Resume Building

Expert-guided resume building with industry-focused content support.

08
Interview Preparation

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow Testing Course Curriculum

Module 1: ServiceNow Fundamentals

Gain a solid understanding of ServiceNow fundamentals, including platform architecture, navigation, ITSM concepts, applications, modules, and workflow basics.

Introduction to ServiceNow
ServiceNow Architecture & Navigation
ServiceNow Account Signup & Instance Setup
Overview of ServiceNow Applications
ServiceNow Modules: ITSM, CSM, HRSD, Other ServiceNow Products

Module 2: ITSM Fundamentals

Learn the core ITSM concepts in ServiceNow, including Incident, Problem, Change, Request, Knowledge, and Service Level Management based on ITIL best practices.

Introduction to ITSM
Incident Management
Problem Management
Change Management
Service Catalog
Knowledge Management
SLA (Service Level Agreement)

Module 3: Customer Service Management (CSM)

Learn ServiceNow Customer Service Management (CSM) to manage customer cases, requests, SLAs, knowledge, workflows, and deliver exceptional customer support experiences.

Introduction to CSM
CSM Data Model Overview
Customer Service Case Management
Case Lifecycle
Case Creation & Validation
Overview of Customer Portal

Module 4: ServiceNow Configuration Basics

Learn the basics of ServiceNow configuration, including forms, lists, tables, users, roles, groups, applications, and system settings for effective platform management.

Business Rules
Client Scripts
UI Policies
Update Sets
Upgrade Testing in ServiceNow

Module 5: Automation Test Framework (ATF)

Learn ServiceNow Automation Test Framework (ATF) to create, execute, and manage automated test cases for validating applications, workflows, and platform updates.

Introduction to ATF
ATF Architecture & Components
Creating and Executing ATF Tests
ATF for Incident Management
ATF for Problem Management
ATF for Change Management
ATF for Service Catalog
ATF for CSM Case Management
Parameterized Testing
Debugging ATF Test Cases
ATF Properties
ATF Best Practices
Advantages of ATF
Limitations of ATF

ServiceNow Courses

No related courses found

Additional Program Highlights

Learning Materials

Comprehensive study materials and resources

HD
Resume Writing

Professional resume building session

HD
Interview Preparation

Master your interview skills

HD
Live Project Demo

Real-world project demonstrations

HD

Upcoming Batches

Can't find a batch you were looking for?

Who Should Join the ServiceNow Testing Course?

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Career Opportunities After ServiceNow Testing Training

ServiceNow QA Engineer

ServiceNow Tester

ServiceNow Test Automation Engineer

Key Projects

Real-Time ServiceNow Testing Projects

qIncident Management Testing


Scenario: q

Live Work:

  • q
Outcome: q
a

aChange Management Testing


Scenario: a

Live Work:

  • a
Outcome: a
a

aService Catalog Testing


Scenario: a

Live Work:

  • a
Outcome: a
a

aCMDB Validation


Scenario: a

Live Work:

  • a
Outcome: a
Mobile Banner

Latest HiringNEW

No hiring posts

Recently Placed Candidates

No placements available

Latest HiringNEW

No hiring posts

Our Success Mantra

Commitment Icon
Commitment

  • Ensuring quality training every day

Commitment Icon
Fulfillment

  • Meeting learning goals with confidence

Commitment Icon
Accomplishment

  • Students achieving industry-ready expertise

Our Learner Voice

Loading reviews...

Student review testimonial
Student review testimonial
Student review testimonial
Student review testimonial
Student review testimonial
Student review testimonial
Student review testimonial
Student review testimonial
Student review testimonial
Student review testimonial

Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

 What is ServiceNow Testing Training?

Who should join the ServiceNow Testing Training course?

What is testing in ServiceNow?

What is QA in ServiceNow?

 What are the 7 stages of testing?

Is ServiceNow an IT tool?

 What is ServiceNow Testing, and why is it important in enterprise applications?

Explain the difference between Manual Testing and Automated Test Framework (ATF) in ServiceNow.

Which ServiceNow modules have you tested during your projects?

How would you test an Incident Management workflow in ServiceNow?

Describe the complete defect life cycle you followed during ServiceNow testing.

ServiceNow Testing Certification Preparation

Industry-Recognized Certification

Certificate
ServiceNow Testing

News Highlights

TechPratham Introduces Hire-Train-Deploy Model to Transform HR & ERP Talent in the AI Era
TechPratham Empowering Future Professionals Through AI-Focused HR & ERP Training

Featured In

Featured Logo 1Featured Logo 2Featured Logo 3Featured Logo 4Featured Logo 5Featured Logo 6Featured Logo 7Featured Logo 8Featured Logo 9Featured Logo 10Featured Logo 11Featured Logo 12
TechPratham Gains Recognition for Bridging the HR & ERP Skills Gap with Hire-Train-Deploy
TechPratham's Hire-Train-Deploy Approach Reshaping HR & ERP Careers in the AI-Driven Industry
India Flag

India

Head Office

G-31, 1st Floor, Sector-3, Noida - 201301

India Flag+91-8882178896
WhatsApp
USA Flag+1 (343) 477-0926
WhatsApp
India Flag

India

Noida Office

C-2, Sector-1, Noida, Uttar Pradesh - 201301

India Flag+91-8882178896
WhatsApp
USA Flag+1 (343) 477-0926
WhatsApp
India Flag

India

Hyderabad Office

LVS Arcade, 6th Floor, Hitech City, Hyderabad

India Flag+91-8383058741
WhatsApp
USA Flag+1 (343) 477-0926
WhatsApp
© 2026 TechPratham. All rights reserved.An ISO 9001:2015 Certified Company