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ServiceNow Training in Noida
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ServiceNow Training in Noida

ServiceNow Training in Tech Pratham at Noida Campus helps you master ServiceNow administration, development, and implementation with real projects to become a job-ready professional.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

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About ServiceNow Training in Noida

ServiceNow Training in Noida by Tech Pratham is a job-oriented Program designed for freshers and IT professionals who want to build careers in IT Service Management (ITSM). This training helps learners understand how to configure, automate, and manage IT workflows using the ServiceNow platform widely used by leading companies. The program includes hands-on ServiceNow training, real-time projects, and practical labs covering key modules such as ITSM, workflow automation, reporting, and integrations. Located near major Noida IT hubs like Sector 62, Sector 63, and the Noida Expressway, this course prepares learners for real enterprise environments. By joining Tech Pratham’s ServiceNow training, Candidates can gain job-ready skills for IT roles in Delhi NCR’s growing technology ecosystem.

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Training Plan

01
About trainer

About trainer

Working professional who is carrying more then 10 years of industry experience.

02
Decks & Updated Content

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03
e-Book

e-Book

E-book provided by TechPratham. All rights reserved.

04
Assignments & MCQs

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05
Video Recording

Video Recording

Daily Session would be recorded and shared to the candidate.

06
Projects

Projects

Live projects will be provided for hands-on practice.

07
Resume Building

Resume Building

Expert-guided resume building with industry-focused content support.

08
Interview Preparation

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow Training in Noida Course Curriculum

Introduction to ServiceNow

This module provides an overview of the ServiceNow platform and its importance in IT Service Management. Learners understand how ServiceNow automates IT workflows, improves service delivery, and supports digital transformation in modern enterprises.

Business Benefits of ServiceNow
Roles and Responsibilities in ServiceNow
Understanding Applications and Modules
Navigating the ServiceNow User Interface
ServiceNow Architecture and Components
Basics of IT Service Management (ITSM)
Overview of the ServiceNow Platform

ServiceNow IT Service Management (ITSM)

This module introduces ServiceNow IT Service Management (ITSM) concepts and how organizations use the platform to manage IT services efficiently. Learners understand incident, problem, and change management processes used to improve service delivery and operational efficiency.

Introduction to IT Service Management (ITSM)
Incident Management Process
Problem Management in ServiceNow
Change Management Workflow
Service Request Management
Knowledge Management Basics
ITSM Reporting and Dashboards

ServiceNow Service Catalog

This module explains the ServiceNow Service Catalog and how organizations use it to manage service requests efficiently. Learners understand how to create catalog items, automate request workflows, and improve user experience through self-service portals.

Introduction to Service Catalog
Creating Catalog Items
Request and Fulfillment Process
Service Catalog Workflows
Variables and Form Configuration
Catalog UI Policies and Client Scripts
Service Catalog Reporting and Management

ServiceNow CMDB (Configuration Management Database)

This module explains the ServiceNow CMDB and its role in managing IT infrastructure data. Learners understand how configuration items are stored, related, and maintained to improve service visibility, impact analysis, and IT service management.

Introduction to CMDB Concepts
Configuration Items (CI) Management
CMDB Data Model Overview
CI Relationships and Mapping
CMDB Data Population Methods
Discovery and Asset Integration
Discovery and Asset Integration

ServiceNow Workflow & Automation

This module teaches how to design and automate IT processes using ServiceNow workflows. Learners build approval flows, automate tasks, and streamline service delivery with the Workflow Editor and Flow Designer to improve efficiency and reduce manual work.

Introduction to Workflow Automation
Workflow Editor in ServiceNow
Creating Automated Approval Flows
Using Flow Designer for Automation
Using Flow Designer for Automation
Business Rules and Automation Logic
Monitoring and Optimizing Workflows

ServiceNow Reporting & Dashboards

This module teaches how to create reports and dashboards in ServiceNow to track IT performance and service metrics. Learners build real-time reports, visualize data, and monitor IT operations to support better decision-making.

Introduction to ServiceNow Reporting
Creating Reports in ServiceNow
Types of Reports and Visualizations
Building Interactive Dashboards
Performance Analytics Overview
Data Filtering and Report Customization
Sharing and Scheduling Reports

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Additional Program Highlights

Learning Materials

Comprehensive study materials and resources

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Resume Writing

Professional resume building session

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Interview Preparation

Master your interview skills

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Live Project Demo

Real-world project demonstrations

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Who Should Take ServiceNow Training in Noida

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Job Roles For ServiceNow Training in Noida

ServiceNow Developer

ServiceNow Administrator

ServiceNow Consultant

Key Projects

ServiceNow Training in Noida

HCLTech

HCLTechIT Incident Automation


Scenario: Configured ServiceNow ITSM to automate incident ticket creation, assignment, and SLA monitoring for enterprise IT teams operating from Sector 62 IT hub in Noida.

Live Work:

  • Configured incident management workflow
  • Created assignment rules for IT teams
  • Built SLA monitoring reports
Outcome: Improved incident response efficiency
Accenture

AccentureService Request Portal


Scenario: Implemented ServiceNow Service Catalog for employees working in Noida Expressway technology parks to submit and track IT service requests through automated.

Live Work:

  • Designed service catalog items
  • Configured request approval workflow
  • Implemented user self-service portal
Outcome: Reduced manual service request handling
TCS

TCSIT Asset Tracking System


Scenario: Configured ServiceNow CMDB and asset management to track enterprise IT infrastructure across Sector 63 and nearby Noida IT service centers.

Live Work:

  • Configured CMDB data model
  • Mapped server and application relations
  • Built asset tracking dashboards
Outcome: Enhanced IT asset tracking visibility
Capgemini

CapgeminiWorkflow Automation System


Scenario: Developed automated ServiceNow workflows for IT service operations in corporate offices near Noida Sector 62 and Sector 63 technology hubs.

Live Work:

  • Designed automated workflow processes
  • Configured business rules and scripts
  • Created service performance reports
Outcome: Streamlined IT service operations
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Our Success Mantra

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Commitment

  • Ensuring quality training every day

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Fulfillment

  • Meeting learning goals with confidence

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Accomplishment

  • Students achieving industry-ready expertise

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Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

Why should I choose ServiceNow training in Noida for my IT career?

Which companies in Noida is hiring ServiceNow professionals?

What skills does it require to get hired in top companies based in Noida?

Is ServiceNow training in Noida suitable for freshers?

Why is TechPratham considered a good institute for ServiceNow training in Noida?

Which areas in Noida offer the best job opportunities for ServiceNow professionals?

A company receives thousands of incident tickets daily. How would you manage ticket distribution efficiently?

An IT team in a Noida-based company wants to reduce manual service requests. What solution would you implement?

A company in Noida wants to track relationships between servers and applications. Which ServiceNow feature would help?

An incident created by users in multiple departments must follow different approval paths. How would you handle it?

A manager in a Sector 63 Noida company wants to track IT service performance. What would you implement?

A Noida-based company wants employees to reset passwords without contacting IT support. How would you automate this?

About ServiceNow Certification

CSA – Certified System Administrator Complete Guide



The Certified System Administrator (CSA) exam validates foundational knowledge gained after completing ServiceNow training. It assesses understanding of platform navigation, data schema, tables, forms, lists, users and roles, Access Controls (ACLs), Service Catalog, Flow Designer, reporting, dashboards, and basic configuration. The exam measures a candidate’s ability to administer and maintain the ServiceNow platform using best practices. Achieving CSA certification demonstrates readiness to support implementations, manage configurations, handle user administration, and contribute effectively to enterprise ServiceNow projects across IT and business domains.



CSA Exam Details :


Exam Name: ServiceNow Certified System Administrator (CSA)


Exam Fee: $300 USD (Standard Global Price)


Exam Duration: 90 Minutes


Exam Format: Multiple Choice Questions


Number of Questions: 60 Questions


Passing Score: Not publicly disclosed; results reported as Pass or Fail based on scaled scoring


Mode: Online Proctored


Certification Validity: Requires ongoing participation in the Certification Maintenance Program (CMP) and completion of release-based delta exams


Recommended For : Entry-level ServiceNow professionals, System Administrators, Business Analysts, Support Engineers, and Consultants beginning their ServiceNow career


Prerequisites : No mandatory certification prerequisite; however, completion of official ServiceNow Fundamentals training is required to unlock exam eligibility. 3–6 months of hands-on platform experience is strongly recommended.


Note : The CSA exam focuses on core platform administration concepts rather than advanced development. Strong practical understanding of tables, security, data relationships, automation tools, and reporting is essential for success.

Industry-Recognized Certification

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TechPratham Introduces Hire-Train-Deploy Model to Transform HR & ERP Talent in the AI Era
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