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CoursesMicrosoft Dynamics CertificationMicrosoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340
Microsoft Dynamics Certification
Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340

Learn how to set up and use Dynamics 365 Commerce solutions like a pro. Learn how to run the processes of retail, e-commerce, and customer engagement to make your business successful.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

What is Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340?

This course gets you ready for the MB-340 Dynamics 365 Commerce Functional Consultant exam by teaching you how to set up, use, and support Commerce solutions. You will learn about retail operations, e-commerce, point-of-sale (POS), customer loyalty, and integrations. You'll learn how to make shopping easy on both physical and digital channels by doing it yourself. When you finish this training, you'll be ready to manage end-to-end commerce solutions and pass the MB-340 certification exam.

Training Plan

About trainer

Working professional who is carrying more then 10 years of industry experience.

Decks

The candidate will get access to the presentation taken-up during the session.

Notes

Consolidated notes in word document.

Assignments

Assignments for every module will be covered.

MCQs

MCQs for every module covered in the session would be provided.

Video Recording

Daily Session would be recorded and shared to the candidate.

Dumps for Certification

We will provide dumps for the certification exam, which will help you to prepare for the exam.

Updated Content

We provide Generative AI Driven content By experts.

Projects

3 Live Projects will be provided for practice.

Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340 Course Curriculum
.

Introduction to Dynamics 365 Commerce
Section 1

Understand Commerce features, architecture, and capabilities.

Overview of Commerce solution
Retail & e-commerce ecosystem
Key roles & functionalities
Commerce architecture
.

Configure Products, Prices, Discounts, Loyalty & Affiliations
Section 2

Understand merchandising configuration and loyalty programs in Commerce.

Product categories, attributes, variants
Pricing models and discount rules
Loyalty schemes & affiliations
Promotions, coupons, threshold discounts
.

Manage Point of Sale (POS)
Section 3

Covers setup and operations for physical sales via POS.

POS registers, devices, sales profiles
Cash & shift management
POS operations: sales, returns, end of day
Offline capabilities & tax overrides
.

Configure & Manage Call Centers
Section 4

Learn how to support orders & customer interactions via call centers.

Call center setup and catalogs
Order holds, returns, RMAs
Continuity orders & installment billing
Fraud protection & alerts
.

Manage E-commerce
Section 5

Focuses on the online store aspects of Dynamics 365 Commerce.

Configure e-commerce channels & sites
Manage site content, themes, templates
Digital assets, ratings & reviews
B2B vs B2C commerce setup
.

Security, Roles & Compliance
Section 6

Design and implement security and compliance settings across Commerce.

Role-based access control
Store & POS user permissions
Regulatory compliance (tax, GDPR)
v
.

Commerce Reporting & Analytics
Section 7

Leverage reporting and analytics tools for decision making.

Commerce reports & insights
Integration with Power BI
Customer & sales analytics
Performance dashboards
.

Inventory & Order Management
Section 8

Manage supply chain aspects integrated with Commerce.

Inventory setup & reservations
Order fulfillment workflows
Cross-channel order management
Returns & refunds
.

Payment & Tax Configuration
Section 9

Configure payment providers, methods, and tax frameworks.

Payment connectors (credit, digital wallets)
Gift cards & loyalty redemptions
Tax groups & jurisdictions
Tax overrides at POS & online
.

Exam Preparation & Case Studies
Section 10

Practice real scenarios and exam questions for MB-340 readiness.

Scenario-based exercises
Case study simulations
Best practices & tips
Mock exam practice
Key Projects
Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340
Retail Store POS Setup

Set up a Point of Sale system for a store, including who can do what, how to pay, and how transactions should go. Try out different sales situations in the store.

E-Commerce Storefront Implementation

Set up an online store with a product catalog, pricing rules, a way for customers to sign up, and a way for them to check out. Combine with options for payment and delivery.

Loyalty & Promotions Program

Create and put into action a customer loyalty program that has different levels of membership, discounts, and points that can be used for rewards. Check it for consistency in both POS and online shopping settings.

Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340 – Associate Training Program

Category
Associate
Exam Name:
Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340 – Associate
Exam Code:
N.A.
Exam Duration:
N.A.
Exam Format:
N.A.
Passing Score:
N.A.
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Frequently Asked Questions (FAQs)

Who should take the MB-340 Dynamics 365 Commerce Functional Consultant Certification?

This certification is perfect for ERP consultants, functional consultants, retail specialists, and e-commerce professionals who want to learn how to set up and use Dynamics 365 Commerce in both physical and digital stores.

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