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ServiceNow Training in Gurgaon
High Demanding

ServiceNow Training in Gurgaon

Join Tech Pratham’s ServiceNow Training in Gurgaon and master Administration, Development, and Implementation skills. Become a job-ready ServiceNow professional with real-time projects, hands-on labs, and expert industry guidance.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 Weeks

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About ServiceNow Training in Gurgaon

ServiceNow Training in Gurgaon by Tech Pratham is designed to help professionals and freshers build strong expertise in IT Service Management (ITSM), workflow automation, and the ServiceNow platform. The course teaches how to create, automate, and manage enterprise IT workflows efficiently using industry best practices. Through hands-on labs, real-time case studies, and live projects, learners gain practical experience that prepares them for real-world IT environments.

Professionals across India, especially from the Gurgaon and Delhi NCR IT ecosystem, can benefit from this industry-focused training. Tech Pratham also operates from its offices in Noida (Sector 1) and Hyderabad (HITECH City, Madhapur), providing expert mentorship, certification guidance, and career support. By enrolling in this program, learners can develop job-ready ServiceNow skills and unlock global career opportunities as ServiceNow Administrators, Developers, and ITSM specialists

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Training Plan

01
About trainer

About trainer

Working professional who is carrying more then 10 years of industry experience.

02
Decks & Updated Content

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

03
e-Book

e-Book

E-book provided by TechPratham. All rights reserved.

04
Assignments & MCQs

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

05
Video Recording

Video Recording

Daily Session would be recorded and shared to the candidate.

06
Projects

Projects

Live projects will be provided for hands-on practice.

07
Resume Building

Resume Building

Expert-guided resume building with industry-focused content support.

08
Interview Preparation

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

ServiceNow Training in Gurgaon Course Curriculum

Introduction to ServiceNow

Overview of ServiceNow platform and navigation.

ServiceNow architecture
User interface basics
Applications & modules overview
Instance structure

ServiceNow IT Service Management (ITSM)

Learning about ITSM processes and how ServiceNow makes them easier.

Incident Management
Problem Management
Change Management
Request Management
Knowledge Management

ServiceNow Service Catalog

Learn how to create, manage, and deploy service catalog items for users.

Catalog Items & Categories
Record Producers
Workflow Integration
Approvals and Notifications

ServiceNow CMDB (Configuration Management Database)

Keep track of and manage IT assets, their connections, and their dependencies.

CI (Configuration Item) Basics
CI Classes & Attributes
CMDB Hierarchy
Discovery & Data Import

ServiceNow Workflow & Automation

Use ServiceNow's workflows and approvals to automate business processes.

Workflow Editor
Flow Designer
Scripted and Scheduled Workflows
Notifications & Approvals

ServiceNow Reporting & Dashboards

Use reports and performance analytics to get useful information.

Types of Reports
Performance Analytics
Dashboards & Widgets
Scheduling Reports

High Demanding Courses

No related courses found

Additional Program Highlights

Learning Materials

Comprehensive study materials and resources

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Resume Writing

Professional resume building session

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Interview Preparation

Master your interview skills

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Live Project Demo

Real-world project demonstrations

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Upcoming Batches

Can't find a batch you were looking for?

Who Should Take ServiceNow Training in Gurgaon

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Job Roles For ServiceNow Training in Gurgaon

ServiceNow Developer

ServiceNow Administrator

ServiceNow Consultant

Key Projects

ServiceNow Training in Gurgaon

Novatech Solution Pvt Ltd

Novatech Solution Pvt Ltd – NextGen Support Console

Scenario: Launched nextgen support console on ServiceNow consolidating ticket streams automation routing KPI monitoring role governance escalation modeling

Live Work:

  • Consolidated ticket streams
  • Configured automation routing
  • Modeled escalation pathways
Outcome: Optimized oversight limits
Deloitte

Deloitte – Smart Access Navigator

Scenario: Built smart access navigator within ServiceNow managing identity provisioning approval ladders segregation review analytics audit dashboards

Live Work:

  • Managed identity provisioning
  • Designed approval ladders
  • Generated audit dashboards
Outcome: Improved access governance
Apex Global Enterprises

Apex Global Enterprises – Agile Change Engine

Scenario: Delivered agile change engine using ServiceNow integrating sprint releases validation checkpoints impact simulations stakeholder coordination

Live Work:

  • Integrated sprint releases
  • Conducted impact simulations
  • Coordinated validation checks
Outcome: Enhanced release reliability
BrightEdge Support Services

BrightEdge Support Services – Digital Asset Command

Scenario: Established digital asset command in ServiceNow governing procurement tracking configuration baselines lifecycle audits vendor performance metrics

Live Work:

  • Governed procurement tracking
  • Audited configuration baselines
  • Measured vendor performance
Outcome: Elevated asset accountability
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Our Success Mantra

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Commitment

  • Ensuring quality training every day

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Fulfillment

  • Meeting learning goals with confidence

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Accomplishment

  • Students achieving industry-ready expertise

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Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

Is this Tech Pratham course suitable for non-IT professionals looking to switch careers?

How does Tech Pratham help in securing a job or boosting my IT career post-training?

Why is Gurgaon a good place to learn ServiceNow?

What modules are most in demand in Gurgaon companies?

How do you resolve a ServiceNow conflict where an HR agent has the correct roles but is still blocked from viewing sensitive Employee Relations cases?

How do you refactor a ServiceNow Business Rule that is causing significant performance lag during record inserts on the high-volume Task table?

How do you configure a ServiceNow Dictionary Override to change field behavior on an extended table without impacting the parent table's global settings?

Why would a ServiceNow Script Include be preferred over a Global Business Rule when building a reusable calculation engine for Service Level Agreements?

How does the ServiceNow "Restricted Caller Access" (RCA) mechanism prevent unauthorized cross-scope data leakage in a multi-departmental implementation?

How do you troubleshoot a ServiceNow-Workday integration failure where only a subset of employee records is failing to synchronize every morning?

About ServiceNow Certification

CSA – Certified System Administrator Complete Guide


The Certified System Administrator (CSA) exam validates foundational knowledge gained after completing ServiceNow training. It assesses understanding of platform navigation, data schema, tables, forms, lists, users and roles, Access Controls (ACLs), Service Catalog, Flow Designer, reporting, dashboards, and basic configuration. The exam measures a candidate’s ability to administer and maintain the ServiceNow platform using best practices. Achieving CSA certification demonstrates readiness to support implementations, manage configurations, handle user administration, and contribute effectively to enterprise ServiceNow projects across IT and business domains.



CSA Exam Details :


Exam Name: ServiceNow Certified System Administrator (CSA)


Exam Fee: $300 USD (Standard Global Price)


Exam Duration: 90 Minutes


Exam Format: Multiple Choice Questions


Number of Questions: 60 Questions


Passing Score: Not publicly disclosed; results reported as Pass or Fail based on scaled scoring


Mode: Online Proctored


Certification Validity: Requires ongoing participation in the Certification Maintenance Program (CMP) and completion of release-based delta exams


Recommended For : Entry-level ServiceNow professionals, System Administrators, Business Analysts, Support Engineers, and Consultants beginning their ServiceNow career


Prerequisites : No mandatory certification prerequisite; however, completion of official ServiceNow Fundamentals training is required to unlock exam eligibility. 3–6 months of hands-on platform experience is strongly recommended.


Note : The CSA exam focuses on core platform administration concepts rather than advanced development. Strong practical understanding of tables, security, data relationships, automation tools, and reporting is essential for success.

Industry-Recognized Certification

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Noida Office:
C-2, Sector-1, Noida, Uttar Pradesh - 201301
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